Many hotels in premium areas take things for granted. Just spent two days at this hotel and it's a "10". I have been treated wonderfuly by every employee at this hotel, from the manager to maintenance to housekeeping. Everyone is pleasant, courteous and knows their job. Many RI's are cutting back on the food...this one has increased the quality and still serves every evening.
Spoke with the Manager, Jonathan Corell and the Front Office Manager, Ivan Malaver. They were a delight, very helpful and exhibit the kind of attitude that makes "a stay very special".
This hotel is in a great location, walking distance to many places in San Diego.
Best of all..."This is a Happy Place".
Up until this year, I shyed away from the Residence Inn brand for two reasons. Most did not offer a king suite option and MR earning is reduced to 5 points/US$.
Since staying at the Residence Inn Boston Tudor Wharf and the Residence Inn Treasure Island my attitude towards the brand has changed precisely because of the spirit of hospitality described in your post.
The brand caters to the extended stay market, so making guests feel like they are at home for one night or thirty is absolutely imperative.