I wanted to share a great experience at this hotel. I reserved 3 rooms using points without any issues. I called the morning of the arrival date and requested my platinum upgrade. I was told that at that time, no upgrades were available. I asked again when I checked in and they were able to upgrade one of the rooms. The hotel was very clean, the staff was very nice. This hotel is great if you bring your pets. There is a big field next to the parking lot which is great for 2 big german shepherds to run and play. The breakfast was much better than I have seen at other TS. Very good experience overall.