First, the staff at the 57 was very friendly and helpful. Unfortunately, the other aspects of the stay were not. The room was the smallest Marriott I ever stayed in. It was way too small for t he king size bed. The TV did not have the ususal menu i.e., no movies on demand or other features. The Platinum lounge was disappointing, though the staff was great. It was not like any other lounge I have been in at a Marriott and, while comfortable, was not limited to Elite members. We were in town for the US Tennis Open. Unfortunately we could not watch the sessions in our room because the TV did not receive the channel on which the Open was being televised. Notwithstanding its terrific staff, the 57 is not up to Marriott standards and I would not receoomend it to anyone.