It is time for a new question--this one has been up for a long time. Questions with multiple choice answers seem to work better for me
I chose Marriott Rewards as my premier loyalty progam because:
a. Ease of record keeping
b. Bonus offers
c. Credit card affiinity programs
d. Marriott's reputation in the industry
e. Other (comment here)________________
Might be interesting to see what you get, especially if you have a free text comment section below this question.
Interesting idea. Actually, I'd like to see deeper probing about this popular trend to extend a business trip for leisure. Marriott must have a business purpose asking the original question. I agree that a multiple choice approach would make it more interesting.
As another alternative, why not implement multiple concurrent surveys? Why not have a survey question in each forum? Pose questions relevant to the purpose/themes of the individual fora and provide an introduction and links from the Insiders Lobby and possible a new Tab on the home page. The surveys should be aligned with a specific Marriott business purpose and explained. Here are two examples, top of mind, I'm sure others will emerge:
A multi-survey approach is doable, will expand the reach of Insiders and engage many more guest segments.
Stepping Stones and all,
Given the holiday weekend, a local Marriott competitor has radio spots with an amusing rap-type jingle claiming, "I got free breakfast and internet." My loyalty continues to reside with Marriott, and the imagery of an MTV crowd hanging out by the pool does not compel me to switch - just yet.
There is no doubt in my mind that the free internet survey question will have enormously popularity directed at a general consumer audience. From that perspective, if offered free only to Marriott Rewards members after the first or second stay, the special offer might accelerate MR membership as well as occupancy.
In that light, here's another idea for a survey which is probably best directed at the business travelling public.
Should Marriott offer complimentary continental breakfast to Elite?
TJCNewYork -- my answer to both questions...Yes. The internet question has been rode hard and put away wet to the point that I'm beginning to wonder if anyone from Marriott actually monitors posts on this site. Surely, they've seen some of the complaints/suggestions from you and others. First rule of customer service...listen to the customer. Again, both great questions.
Hooray for the whopping 88% that Extend Business Travel for Leisure; someone at Marriott is listening because the Global Rate Break of 20% off weekend stays is B-a-a-c-k!
Hurry - Reservations at participating hotels MUST be booked by September 24th, and 8 brands are participating in the promotion; including:
Thanks for posting. I just booked four weekend stays and will save a lot of money because of your sharp eyes. Where did you see this information? We like to visit Kansas City on weekends, so these types of offers represent incremental business for Marriott because we would not normally spend the night.
I have not noticed any postings from you on TUG lately. I have found some very helpful information, but have also observed that many posters are pre-occupied with convincing others that not buying resale is idiotic. In spite of the lack of courtesy of some, I still have received some very helpful vacation advice on the site.
I noticed the weekend offer this afternoon on the main page. However, it wasn't there when I logged in yesterday. I searched all over the website yesterday, but did not see it. I am curious whether some platinum MR members receive the promotion earlier. I am a lifetime Platinum member, but have not travelled that much this year due to a change in my responsibilities at work.
Marriott Rewards Insiders launched the Insiders' Lobby about a month ago. This feature provides Insiders a sneek peek at Marriott promotions before they reach public domain. Marriott also launched several new features including private messaging here at Insiders.
Good to hear that you are finding helpful information that enhances your vacation ownership with Marriott.
I would like to share what I learned after my discussion with HQ regarding this concern amongst the Insiders community.
The folks at HQ tell me that free internet service (to Platinum Members) is on the 'considered set' of potential enhancements to the Plat arrival gift selection. They said they would let us know FIRST as soon as a decision is made.
I hope this is helpful - as always, I'll do my best to keep the Insiders community in the loop.
Andrew | Marriott
"The folks at HQ tell me that free internet service (to Platinum Members) is on the 'considered set' of potential enhancements to the Plat arrival gift selection."
Since comp internet is already offered to all guests irrespective of Elite status at Courtyard, SpringHill Suites, Fairfield Inn & Suites, Residence Inn and Towneplace Suites, please clarify the thinking. Will comp Internet be a Platinum arrival gift option at Limited Service and Full Service in addition to the 200/500 points OR in lieu of points? If in lieu of arrival gift points, the option may be perceived as not complimentary at all. As suggested earlier in this discussion and other threads, guest perceptions about internet use, cost and brand positioning merits research.
While HQ's openness to complimentary internet is definitely a step that follows where the market is already headed, what's really needed is rethinking how Marriott extends the guest experience using the internet to reinforce the brand. At present, with minor exception only Courtyard is doing an excellent job at it. (From my experience, broadband/Internet at CY Ocean City is unreliable and found lacking).
The lack of a brand standard is most pronounced as one travels on business or leisure across Limited Service brands to Full Service. Some properties use LodgeNet, others iBahn and still others use plain vanilla. Terms & Conditions vary, user interface lacks recognizeable Marriott branding and speed and reliability is not there.
As loyal Marriott guests we deserve better and expect more from the brands we love and enjoy.