8 Replies Latest reply: Oct 14, 2009 2:48 PM by faireone RSS

RENAISSANCE LAS VEGAS

worldteller Gold
Currently Being Moderated

If you go beware. The Vegas attitude rules here. Young staff. Inexpierence and no respect. Stay at the Marriott Suites aka: Las Vegas Marriott. At the Renanissance they care less who you are or what your problem is. The answer was always" What do you want me to do about it?" There are over 20 Marriott properties in the Vegas Valley so save yourself the disrespect and choose another location to stay. They are all so close.

  • Re: RENAISSANCE LAS VEGAS
    dergarabed Platinum
    Currently Being Moderated

    I would not have tolerated the behavior exhibited by various employees - time for a session with local management to bring about resolution. 

    The behaviors which you experienced in my opinion are very out of character for anyone associated with the Marriott system - we (my wife and myself) have stayed at Marriott properties extensively throughout the USA as well as abroad and in those rare circumstances when there is an incident, it has generally been quickly resolved - qualitative service is clearly a hallmark of the Marriott system, thus the success they enjoy both here and abroad. 

    I would encourage you to write a followup letter to the general manager of the property and copy Mr. Bill Marriott - rest assured it becomes very personal when the family name is part of the business entitlement.  Best of luck and hopefully, your experience was a very isolated situation.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: RENAISSANCE LAS VEGAS
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    I have stayed there and found them to be excellent hosts--did you take names and send an email to customer service as well as?  I would have.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: RENAISSANCE LAS VEGAS
    cclobbyist Platinum
    Currently Being Moderated

    wow you should file a complaint, I have a very good experience there. I stayed there back in May for 4 days, not one bad experience.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: RENAISSANCE LAS VEGAS
    egw019 Platinum
    Currently Being Moderated

    I live just 5 hours from LV and go to this hotel very often. I have never experienced bad service, I would not put up with it. Everyone from the door man to the lounge was up to speed on service. I LOVE the restaraunt and its wonderful service as well as GREAT food. You can not beat the offers they have here. Unless Wynn is giving me free rooms or some other great deal in LV Rennissance LV is the only hotel I stay at in town. Ill bet they didn't even offer you the choclate olives eather. Maby its not there attitude that needs adjusting.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: RENAISSANCE LAS VEGAS
    diogenes72 Platinum 1 Reviews
    Currently Being Moderated

    If I consider everything, I think I'd have to agree with egw019 that a stay at the Renaissance LV is very enjoyable.  I cannot say that the hotel doesn't have problems, though, as my last visit was just in August and someone from a loud party next door tried to enter my suite via the connecting room around 2 am!  I have never had this happen to me anywhere before, but if it is going to happen, it's going to happen in LV.  Needless to say, I changed rooms, as that pretty much freaked me out.

    On the positive side, I too like the Envy Steakhouse: great food and great service.  The Concierge was great too, helping me get tickets for a show on short notice.  And I like the location: I go to LV a lot and decided I didn't need to rent a car for the first time ever, because I knew from staying at the Renaissance before how convenient the monorail was.  It worked out great, and I saved money.

    The sad thing about the Renaissance LV is that before too long, that beautiful view of the Strip and the Wynn golf course (one of my favorite views in the whole city!) is going to be obliterated by yet another monolith of the Wynn-ego-chain.  There is going to be another Wynn hotel at the "back" of the golf course, immediately across the street from the Renaissance, and they're already clearing the land.  When this is built, I'll probably stop staying at the Renaissance and just go to the JW in Summerlin, which is a super nice property and has a casino too.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: RENAISSANCE LAS VEGAS
    faireone Platinum
    Currently Being Moderated

    Just came back from Renaissance LV.  It was decent.  The only snotty person I dealt with was the Concierge lady at the desk downstairs.  I asked her what floor the lounge was on and she said, "Well you have to be a platinum member for that."  Just because I had just gotten off the plane and looked a little ragged didn't mean I wasn't.  I told her I was and then hesitantly she told me where it was.

    The clerk at the front desk was new and forgot to ask me about my welcome gift which i didn't realize until i got back down there and mentioned it.  I'm sure i would have gotten a better room as well, but that was ok.  just there for 2 nites.  the guy had only been there for 3 weeks.  the staff was very apologetic.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: RENAISSANCE LAS VEGAS
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated
    Any time someone assumes something at a hotel the problem needs to be rectified. Most associates have been trained to hear what the guest is asking not to presume that the guest cannot be accommodated. Ran into this myself years ago at the just acquired Summerlin Nevada full service Marriott. A front desk associate assumed that I had used a service that I had not used and wanted to charge me for it. Politely I told her that I had not. My bill was 20 times the charge in question, and she seemed unfazed. At home I wrote to the GM and to corporate and got a phone call from the GM a day after that, apologizing for the inconvenience and reversing all the charges for my entire stay! He also asked, since I had offered a solution to the problem as well as questioning the behavior of the front desk person, if he could use my email as the basis for a training session for all associates. I said yes. So, anytime I see behavior that is not Marriott standard I try to correct it there, and failing that, send an email to the manager and to corporate, and follow up as much as I can. Providing a solution as well as commenting seems to help.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: RENAISSANCE LAS VEGAS
    faireone Platinum
    Currently Being Moderated

    good point Stepping Stone.  I saw the concierge the next day and she acted fine.  I just was very put off the first day at the treatment I received.  If she had acted the same way, I would have immediately contacted Marriott Customer Service.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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