As long time Marriott business travelers, we stayed at the JW Marriott Kuala Lumpur rather than one of the more local hotels when we visited in June. The hotel sits right in the middle of one of the largest shopping areas in KL. There were lots of shops / malls to explore and there was a very high end complex with all the big designer names (Gucci, Prada, etc.) right across the street. Overall, the hotel has the feel of something more Greek or Roman from an architectural perspective – lots of high ceilings and columns. Definitely not something that made you feel like you were in Malaysia but a comfortable, enjoyable place
Beds were very comfy. Temperature was a little difficult to control in the room, and it tended to get warm during the night. We were upgraded to a junior suite. Since that didn’t give us the 2 beds we’d asked for, they put a roll-away bed in the sitting room for us. It wasn’t very comfy, but the regular bed was. Bottled water was provided in the room and on some days, we were given fresh fruit. Rooms and Bathrooms were nice. Bathroom was marble with separate tub and shower. Slippers, robes, safes, hair dryers and ironing boards were provided in the room. In room coffee was ok, although like much of Asia it was instant. 2-3 kinds of tea were also available. On the last night, we got an additional room so my friend could sleep a little better. He was in one of the regular rooms, rather than the suite. Not as much space in the bedroom or bath, but still very comfortable! Free wired internet access was available in the room. Walls are a little thin, so you do hear noise from other rooms. If you are near the elevators, you will hear them all night.
We were given access to the Executive Lounge on the 24th Floor. Staff service there was wonderful. There were coffee, tea, sodas and water available from 6am to midnight. Daily modified continental breakfast was available from 6-10am daily. In addition to a selection of breads, cereals and fruits, there were a couple of hot options available each day. Breakfast was excellent and the coffee was really good! Those with Lounge access had the option of taking breakfast in the poolside restaurant as well. Complementary cocktails and hors d’oeuvres were served from 5:30 to 7:30 pm. In some hotels, the evening snacks could serve as a substitute for dinner --- this was definitely one of those places. They had salads, hot items, fruits, meats, cheeses, and deserts. Alcohol was available at other times, but was billed to the room. Free Wi-Fi was available in the lounge. The lounge was fairly busy during both breakfast and happy hour. Their policy is smart casual or business attire --- shorts, sandals, flip flops and workout clothes are discouraged. This is one of the few places we stayed where the policy was actually enforced.
Buffet breakfast poolside was nice. Juices, fruits, salads, cereal and pastries were available on the buffet. There was a noodle station, a rice station, and an Indian station where you could have hot items prepared to order. Western items such as eggs, omelettes, bacon, etc could be ordered at the table and were included. Just a note --- bacon here is “beef bacon”. Tastes a little like beef jerky that has that fake smoke flavor. After my first encounter, I avoided it. Service was ok – better some days than others depending on how busy it was. People were always friendly, however, on the busy days it took a little longer to get coffee refills and the servers seemed a little hesitant to approach the tables. The location by the pool was quite nice. You did have the option of sitting in an indoor area as well.
We used the KL Hop-On Hop-Off City Tour bus to get us to the major sites in the city. It wasn’t well advertised and we hadn’t seen it on TA, but the hotel concierge told us about it. Cost was 38MR / adult. http://www.myhoponhopoff.com/
We got a taxi from the airport. We went to the taxi counter when you exit customs, paid 92.40 for a ticket which we gave the driver. Trip took about 45 minutes.Taxis were readily available outside the hotel, and the staff was helpful in making sure we got a metered taxi.
There are lots of big malls, little restaurants, pubs, 7-11, drugstores, bookstores, etc. within walking distance. You should be able to find what you want fairly easily without paying hotel prices. There are lots of high end designer shops in the area, as well, if that’s your thing. Regardless of time of day, the streets in the area were very crowded as were the sidewalks.
Overall, service was very good. Everyone you saw spoke to you and was very friendly. We were always greeted with a smile. English was VERY common in the hotel. Front desk staff was very efficient and followed up twice to ensure we’d received our extra bed. Housekeeping was great, and kept us stocked with bottled water. Room was serviced twice a day. Concierge desk staff was helpful, although when they didn’t understand the request, things tended to get dropped rather than pulling in someone to help. There were a couple of times we’d asked for something, and the person walked away. They were doing it or helping us, but didn’t always communicate that – so we found ourselves wondering what was going on until we realized we’d been taken care of. Past reviews have mentioned several issues with service, and it is obvious both from staying here and talking at length with the Guest Services Manager in the lounge one evening that they are VERY focused on addressing these issues. After reading the reviews before our trip, I was very pleasantly surprised at the level of service we received.
Hotel was a great choice. It’s very much at the center of the shopping area, and easy to get to other areas of the city. Only downside – since the construction of a condo complex recently, the hotel no longer has a view of the twin towers. I’d definitely go back when in the area!