So I'm traveling with 2 other guys - 1 silver, 1 gold, and me - Platinum. We all check in at the same time. The Gold guy gets concierge level on a rate 1/3 lower than mine. I'm cordial and polite about asking for a room on the concierge level and the desk says that's all they have. I say clearly not as you just assigned a room and provided a complimentary upgrade to him when the room should have been mine. This is getting really frustrating and SPG is ready to match my level...
"Of course...the real answer is that I shouldn't have to....
I plan to do a drive by tonight and pitch a polite *****..."
Platinum Elite Clinic 101-Call in advance
PE status does set our personal expectations very high which is why I recommend calling prior to arrival. I have learned the hard way that folks at the Front Desk are not mind-readers. It's imperative to let the Front Desk know what your expectations are and ask them if there will be a problem meeting those expectations. Get the person's name, he/she needs be to ~accountable~ for delivering.
Calling prior to arrival sets up a win-win. If you don't have the time to do that, ask Platinum Elite Reservations to call for you. It works. When the Front Desk delivers - I send a glowing note or e-mail to Customer.Care@Marriott.com and sing the praises about the Elite person who helped me. They in turn route my feedback to the Executive Office. That's a drive-by and praise approach.
If there is a failure to meet or exceed expectations, a drive-by and 'b*tch' after-the-fact is way too slippery. (a euphemism for flawed). Before driving by, consider what is your desired outcome? Get comped, bonus points, upgraded? Using a 3- rewards-guys-traveling with the haves-and-haves-not-argument sets up a very different dynamic. Do consider an alternate approach.