0 Replies Latest reply: Jun 7, 2012 1:13 PM by pltnmprincess RSS

JW Kuala Lumpur - big disappointment

pltnmprincess Platinum
Currently Being Moderated

Not sure where to start:  the beds are hard as rocks; the lighting in the bathroom is great on the back of your head, not so great if you want to see your face; no outlets in the bathroom so you dry your hair at your desk; the concierge lounge is below average with many items empty and the lounge staff is very slow about replenishing; some problems in the room take 2 requests to get them fixed.  Not at all what I expect of a JW.


I have really tried to like this place, but each night of sleep deprivation makes it harder and harder to ignore the deficiencies.  One more bad night and I will be moving to the Westin next door.

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