21 Replies Latest reply: Aug 23, 2015 4:15 PM by sunsoaker RSS

Balcony Smoking

techie Platinum 7 Reviews
Currently Being Moderated
And what is the issue with a Marriott hotel that "claims" to be smoke free and yet allows smoking on their balconies?  How is a room supposed to be free of smoke when someone can basically stand on the balcony and smoke?  When the hotel was confronted with it, they refused to change.  I think this is not in line with what corporate has directed....any thoughts?
  • Re: Balcony Smoking
    tjcnewyork Platinum
    Currently Being Moderated

     http://www.blogs.marriott.com/uploads/MarriottontheMove_191/45870-E8460394-CAB8-46AF-9DEA-32B168C71FC9.jpg http://media.thestar.topscms.com/images/c1/50/426632ea4a55a734f0d141a3b41f.jpeg http://www.nobutts.com/signs/images/S1478_150.jpg

     

    With the exception of Marriott Vacation Club, Marriott implemented 100% smoke-free hotels in 2006 throughout North America.  Implementation outside of the US lags behind, unfortunately.  Depending upon the Marriott Vacation Club implementation will also vary.

     

    Example 1:  According to the fall 2006 newsletter, the timeshare owners at Marriott's Harbor Club at Harbor Town on Hilton Head Island have smoke-free villas, smoke-free balconies and smoke-free public areas including the pool deck.  Smoking is not permitted anywhere at the resort.

     

    Example 2:  According to the 2007 Spring/Summer Newsletter of Marriott's Harbor Point also on Hilton Head Island, owners voted in favor of permitting smoking on villa patios/balconies as a transition to a complete smoking ban. 

     

    Example 3:  According to reports by Insiders, a Fairfield Inn in Illinois requires guests to acknowledge that they were made aware of the smoke-free policy and the $250 Room Recovery Fee with a signature - at Check-In. 

     

    The problem with example 2 is that smoke travels creating a very real health threat and potentially an actionable liability that has only come to light recently. See ABC's online video published 1/08/2009: 

     

    http://i396.photobucket.com/albums/pp50/TOWNHOUSEMEDIA/Thirdhandsmoke.jpg

     

    Greater awareness is needed. Do consider voicing the conditions experienced to Customer.Care@marriott.com. If you or a family member felt compromised in any way, request a full refund and escalate until you receive the desired outcome.  Marriott is accountable for enforcing policy especially in locations where statutes protect the public. For additional information, see AMS-Ode to the Last Puff 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    nuhusker Platinum 2 Reviews
    Currently Being Moderated
    Here's my bottom line.  I won't stay at any hotel that allows smoking on the premises, and if I see or smell it, I will promptly report it to management and expect that they just as promptly take care of the problem, or I will check out and demand a full refund and guarantee you I'll never stay at that hotel again.  I do think that Marriott corporate takes the smoke-free policy seriously, along with most franchisee's, but there's always the exception that spits in the eye of policy (and in this case, the customer as well).  And as long as they get away with it through our acquiescense, they'll continue to do it.  Every incident must be reported to Marriott customer care as noted by TJCNewYork.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    Balcony smoking, pool smoking, smoke detector disabling, smoking in hallways: I have seen it all since the Marriotts went smoke free.  

     

    At an RI the GM told me that someone had defaced the no smoking notice placed in the rooms with cigarette butts, in essence trying to show their displeasure by not so nice means.

     

    Smoking is something that people do--I just wish they would respect those of us who find the habit less than desirable and stay elsewhere if they intend to smoke. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    lorirobert Platinum
    Currently Being Moderated

    That just happened to us at Barony Beach Vacation Club in Hilton Head.  They are supposed to be a smoke free property, but everyone was on their balcony smoking.  Someone very near us was smoking constantly, so every time I wanted to sit on my balcony and enjoy the fresh air, all I could smell was smoke.  Plus, it filtered into the room from outside when we had our screen door open.  The funny thing was there was an ash try provided by Marriott sitting on the balcony table when we arrived!!!  I wanted to complain, but I figured since they provided the ash tray, it wasn't supposed to be an issue. 

    As one more additional comment, there was alot of drinking in the pool at our unit.  It was not at the main pool with the bar, but one of the other pools.  Several guests brought full coolers of beer right to the edge of the pool and drank while in the pool, holding their arms up in the air as they swam.  I didn't appreciate this, especially since my kid was swimming right beside them.  I can certainly understand if you want to have a drink at the tables BESIDE the pool area where the grills are,  or while lounging in your chair with the smaller tables beside you, but it doesn't need to be in the pool, in the water, with people trying to walk around a full cooler of beer to try and get in and out of the water.  These were adults who had their kids with them as well, but it sort of seemed more like a college "beer" party.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    kahunapremier Platinum
    Currently Being Moderated

    In my mind, no smoking means exactly that. NO SMOKING and Marriott should act on that, no exceptions.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    tjcnewyork Platinum
    Currently Being Moderated

    LoriRobert

    Regrets on hearing about your experience.

    "Someone very near us was smoking constantly, so every time I wanted to sit on my balcony and enjoy the fresh air, all I could smell was smoke."

    Repeated exposure to second-hand smoke presents a serious health threat.  This is even more so for a young child who gets a higher concentration of the toxins because of their smaller size.

     

    The Marriott Smoke-free Hotel Policy is another example of inconsistent brand integration.  Note that 'Marriott Vacation Club' is not included in the text of the policy. Also note that the MVC brand logo is omitted.  This is not an oversight, the omission is deliberate. 

     

    https://www.my-vacationclub.com/common/respages/images/resorts/bb/floorplans/floorplan_2br_1ba.gif

     

    At Barony Beach, the balcony area is not enclosed and not considered part of the villa interior.  As the floor plan above shows, two rooms including the Master Bedroom and the main Living/Dining area open onto the balcony.  A screen will not prevent unwanted smoke intrusion into the interior.  If you or a family member felt compromised in some way by this breach of policy, consider reporting your experience to Customer.Care@marriott.com and/or Cust.Service@VacationClub.com  

     

    Personally, I would demand a full refund or an Accomodation Certificate for the Heritage Club.  Heritage Club is the only MVCI property on HHI that is 100% smoke free.  See my post Re: MVC Heritage Club on Hilton Head.  Finally, do consider posting your experience at TripAdvisor.com so that others intending to stay there might be forewarned of the health risks they may encounter at Marriott Barony Beach. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    iphonescott Platinum
    Currently Being Moderated

    what is the difference between a socialist and a communist? a socialist wants to put you in jail for smoking and a communist wants to have you shot for smoking. apparently we have a lot of socialist and communist in this forum. does it not seem odd that americans have gotten so fat since the anti tobacco rebel rousers have taken hold? i have traveled the world and find people in smoking tolerant countries to be quite healthy and  very trim. i would much rather see some one walking down the street smoking then some obese person. yes most marriott's have a smoke free policy which i do not have a problem abiding by. most of the post here are like a bunch of muslim extremist. have you thought about politely ' asking'  the actual person who is offending you by smoking on a balcony to stop smoking instead of running off crying to a general manager? i mean really. off course smoking is not good for you, but i enjoy it. oh and there is this little ole thing called the declaration of independence and something about the ' pursuit of happiness' you might want to read it. last thing; don't bother to flame me because i don't have the time. flame amongst yourselves. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Balcony Smoking
      sunsoaker Platinum 3 Reviews
      Currently Being Moderated

      Obese people aren't hazardous to my health. Unless they fall on me. Your smoking is. So if you want to smoke feel free. Just don't do it where its states no smoking and we don't have a problem. If it states "no smoking" should we have to ask for them to put it out? If they were going to follow the rules they wouldn't be lighting up in the first place.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    nuhusker Platinum 2 Reviews
    Currently Being Moderated

    I knew at some point the idiots would be revealed.  Thanks for outing yourself. 

                    Regards,

                    Your friendly, neighborhood "communist"

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    tjcnewyork Platinum
    Currently Being Moderated

    Stepping Stones

     

    "I just wish they would stay elsewhere"

     

    What about seeking effective treatment?  Given the meds, long term cessation programs and hotlines, there's alot of public support favoring the right to celebrate the freedom from nicotine addiction! 

     

    It's a medical fact that oxygen deprivation through repeated exposure to smoke reduces cognitive development in children. As evident in this discussion,  there are some adults who display severely impaired reasoning and judgment.

     

       

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    nuhusker Platinum 2 Reviews
    Currently Being Moderated

    TJC wrote: "As evident in this discussion,  there are some adults who display severely impaired reasoning and judgment."

     

    I think we intended the same meaning, but your's is much better stated. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    techie Platinum 7 Reviews
    Currently Being Moderated

    Maybe I wasn't precise enough.

    This "Smoke Free" Marriott Hotel, which is located in the state of Florida OPENLY STATES in their guide which is in every guest room that smoking IS allowed on their balconies.  This makes NO sense.  Management was made aware of it and stood by their policy.  Marriott Guest services was contacted and stated that smoking is not allowed on balconies in Marriott Hotels in the United States and Canada.

     Marriott needs to make sujre that their own hotels adhere to their own corporate policies.  I shouldn't have to spend my time dealing with something that should already be dealt with.

     

    Moreover, when I take the trouble to point out something that is blatantly obvious to most people (imagine how much smoke would get into a non smoking room from someone smoking right on the balcony), I don't expect to get management telling me they think their policy is just fine.  People shouldn't be running hotels if their reasoning is that flawed.  A smoke free hotel should NOT have smoking on the balconies.   Period.  End of story.

    Marriott - either make your hotels conform, talk to all of  your managers - or stop advertising that you have "fresh air".

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    archieb Platinum
    Currently Being Moderated

    I agree that there should be NO SMOKING on Marriott Premises including balconies, entrances, exits, pools, grounds, gardens, walkways, parking lots, beaches, benches, lounges, rooftops, terraces, etc.  NO SMOKING anywhere on the premises. 

    One of the main reasons I stay at Marriott properties is because they are smoke free.  I refuse to stay at a facility that allows smoking as I find the stench of cigarettes repulsive. 

    Marriott, please hold the line on this policy and don't allow smokers to pollute the air at our hotels!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Balcony Smoking
      techie Platinum 7 Reviews
      Currently Being Moderated

      It is now 2014 and they are still having problems with people smoking on balconies, people smoking in the doorway, and Marriott allowing smoking on balconies that are parts of the bar.

      I guess "not exposing your staff" to tobacco smoke doesn't apply if they go out on the balcony to serve guests (which is still a workplace).

       

      Perhaps Mr. Sorensen should make this his priority to get Marriott Hotels to be truly smoke free when they claim to have a "smoke free" policy.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking-Ode to the Last Puff
    tjcnewyork Platinum
    Currently Being Moderated

    "This "Smoke Free" Marriott Hotel, which is located in the state of Florida OPENLY STATES in their guide which is in every guest room that smoking IS allowed on their balconies. This makes NO sense." 

     

    Florida's statute (Clean Indoor Air Act) is written to protect the general public as well as protect workers. The statute covers common public areas as well as the workplace.  The Marriott Smoke Free policy is consistent with Florida statute and goes beyond to include guest rooms, public spaces and associate areas. 

     

    "Management was made aware of it and stood by their policy.  Marriott Guest services was contacted and stated that smoking is not allowed on balconies in Marriott Hotels in the United States and Canada."

    Regretably, the exclusion of balconies as "designated smoking area" as provided by Florida's statute 'stretches' Marriott's Smoke-Free Hotel Policy (see paragraph #4).  To prevent an awkward situation, consider posting a hotel review at TripAdvisor.com  Unlike Insiders, TripAdvisor.com reviews are indexed and searchable by Google.   I travel to Florida for business and leisure and book up to 28 to 35 hotel nights a year in the state.  I do check TripAdvisor prior to booking.  Your review will make sure that neither myself or any member of my family or business associates book or reserve at that hotel.  

     

    "Marriott needs to make sure that their own hotels adhere to their own corporate policies.  I shouldn't have to spend my time dealing with something that should already be dealt with."

    AGREED. To your point, do consider escalation.  Forward correspondence to Customer.Care@Marriott.com with a brief cover stating that you are not satisfied with the resolution.  Customer.Care will e-mail you back with a confirmation and tracking ID along with a boilerplate message to set expectations about when you might receive a reply. Your correspondence will be taken very seriously.

     

    I recommend that you formulate your objective(s) carefully:  Complete refund, additional compensation for the time wasted, an apology from the management of the property whose implementation of the policy compromised your experience and a letter from Marriott reaffirming the Smoke-Free Hotel policy with a list of properties that do not comply.

     

    Taking it a step further, insist that Marriott make such a list public.  Let's NOT tolerate false claims or deceptive practices when it comes to threats to our right to clean-air, our health and well-being which are protected by statute.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Balcony Smoking-Ode to the Last Puff
      techie Platinum 7 Reviews
      Currently Being Moderated

      Five years later, we are not much further along at all.

      In fact, at the Denver Tech Center Marriott, they apparently took down their no smoking on the balcony signs about a year ago.

       

      People who live in glass houses shouldn't throw stones.

       

      People who get business by claiming to be "smoke free" shouldn't allow people to smoke anywhere near the properties.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Balcony Smoking-Ode to the Last Puff
        gm1 Gold 1 Reviews
        Currently Being Moderated

        This may have something to do with the "smoke" that was recently legalized in Colorado.  According to an article I read recently, it seems hotels and other businesses are trying find an acceptable way to deal with the new trend of marijuana tourism. 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Balcony Smoking-Ode to the Last Puff
          techie Platinum 7 Reviews
          Currently Being Moderated

          No, it wasn't.  And I'm pretty sure pot smoking isn't allowed in hotels anyway.

           

          This was tobacco smokers.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    techie Platinum 7 Reviews
    Currently Being Moderated

    Thank you for all the feedback - and thanks especially to TJC New York for the detailed information.

    I will be escalating this issue, I am just in the process of gathering my thoughts.  There are actually a great deal of inconsistencies within Marriot for the smoke free hotels.  Although I believe the intent is there, Still, if they inspect the hotels, why don't they seem to catch any of this?  Do they even have hotel inspections nowadays?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Balcony Smoking
    jm1991 Gold 3 Reviews
    Currently Being Moderated

    I do not smoke but i dont really get as offended having someone smoking near me. I think there is a large part of Marriott costumers that are elites as well that do smoke so management may be somewhat lenient with them with the areas where they could smoke. I dont think Marriott would want to turn away elite costumers. As long as the person didnt actually smoke in the room that i am in and left it smelling like a motel6 then i dont have a problem. Im not the type of person that will call out a person smoking in the patio 100ft from me. Those are my two cents. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Balcony Smoking
      techie Platinum 7 Reviews
      Currently Being Moderated

      Well I have a huge problem with it.  Smoke where one is supposed to and don't smoke where one is not supposed to.  If the hotel has a "smoke free" policy, best be such that a customer is not going into areas smelling of smoke in their normal course of business.

       

      Elites, non  elites, any kind of smokers...there are lots of places to smoke.  They don't "have" to do it in the doorway, on the balcony, or by the pool.  Basic courtesy.   Marriott needs to be supportive of this, it is their responsibility to provide a safe environment for ALL guests and employees, and not let 20% of the population compromise it for everyone else.  The ones that are smoking in these places are the ones that need to be encouraged more to be considerate.  No one should have to put up with smoke.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...