I have stayed at least 150 nights in the past 10 months, and yet STILL have not gotten an upgrade due to my platinum status. The only time I got an upgrade was at the Pittsburgh Marriott because my "regular" room wasn't ready when I checked in. Im staying at the Columbus Renaissance us right now and they were not even thinking about offering an upgrade! :(
I am really fed up at this point- I am probably going to take my business elsewhere. I have already requested a complimentary upgrade to Diamond VIP with Hilton.
What am I doing wroing here? Do I need to start being more assertive? Should I complain? I mean, not one in 150 nights?
I think this whole "upgrade" thing is nonsense. You would think wih the amount of business I do at Marriotts (4-5 nights a week at $200+ a night) they would be more eager to keep the business travelers like me. If I'm not getting upgraded, who is? And how to they base platinum upgrades? Do they wait until they are overbooked in standard rooms, and them bump rewards members up? I mean...seriously....
Anyone else in the same boat?
"What am I doing wrong here? Do I need to start being more assertive? Should I complain?"
EXCELLENT questions. I think it may be what you're not doing. Do you book reservations online or over the phone? Are you calling Platinum Elite Reservations? Have you updated your Room Preferences?
I have an idea. Let's start an Insiders Reservations Clinic with the target objective of scoring you a complimentary upgrade every time. Assignment 1 is to describe how you typically reserve a room....
I got the other places to match Marriott's Status of Platinum with just an email--the Platinum Premier level does not exist elsewhere but it never hurts to mention it when writing them.
I find that unless you are known and occupancy is extemely low the upgrades are few and far between. One exception is a fnachised property where I have been fortunate to get a loft suite every time I book, and appreciate it.
Recommend when making online reservations you add a comment such as "Upgrades are always appreciated and thanks for considering me," or words to that effect
The answer to all of this is to be persistent but nice and to know the occupancy load (are there discounted rooms at 24 hours out for example). Also try to speak with the Front Desk Supervisor if you can, not the first person to check you in.
It's worked for me at times
IVE BEEN SAYING THECSAME THING FINALLY GOT AN OFFER FOR ONE WHEN I DID NOT NEED ALL THE SPACE SO ILL WAIT AND SEE WHAT HAPPENS NEXT TIME WE DO SPEND ALOT OF MONEY WITH THEM AND IF THINGS DONT CHANGE ILL TAKE IT ELSEWHERE THEN EVERY TIME YOU RESERVE A PENTHOUSE THEY THINK THERES GONNA BE A BIG PARTY YEAH RIGHT I CAN PARTY AT HOME IM NOT A CHILD LETS GET REAL