My greatest area of disappointment with the devaluation of reward points is that I have basically lost the option to exchange my MVC timeshare weeks for points. I am not going to give up my two bedroom condo resort for one week at a Courtyard. Marriott needs to increase the number of points timeshare owners receive for their timeshare weeks, or their business model will be negatively impacted.
Timeshare owners will now likely use their home resort weeks, or exchange them for other timeshares. This will greatly reduce the number of units Marriott will have available to rent as hotel rooms, especially in those that are attached to a resort/ convention center.
I have four MVC timeshares currently, and primarily stay at other MVC properties when I exchange. I recommend that Marriott improves their exchange program by offering the following:
1. Initiate the option to exchange to other Marriott properties without using Interval.
2. Insist that Interval offers a search option that includes only Marriott resorts. Currently, I have to manually enter the resort code for each Marriott property I am considering.
I have also suggested that a forum be created for MVC issues, but my requests have been ignored. The MVC website only allows positive feedback to be posted, so it is basically of no value for this purpose. I am anxious to see others comments regarding these topics.
GREAT SUGGESTIONS - thank you for posting! I totally agree that Marriott can streamline the timeshare exchange program to provide a more positive experience, achieve better integration with Marriott Rewards, and continue to deliver the value we expect from vacation ownership.
I completely agree with your suggestions. I have definitely experienced a lower level of service overall from MVC corporate than I have with any other Marriott organization.
I am curious whether other MVC owners have found it much more difficult recently to exchange to a desired resort. I have owned at Royal Palms for several years and had always been able to exchange to my desired location very easily, including Hilton Head, Newport Coast (where I am now an owner): Oahu (Ko Lina), and several other great resorts. I have noticed that some of the resorts listed by Interval have no availability whenever I search. All of my home resorts are in high demand resorts, so this should not be an issue.
Several of the MVC owners I know are trying to establish our own 'internal exchange', since we own resorts in multiple locations. This allows us to reserve our desired week, and we are treated as 'owners' when we stay. Although our network is currently limited, it is definitely better than using Interval.
MVC ownership has been a very good ecperience for us overall, but I am concerned that the program changes will negatively impact the quality, service, and financial stability.
Taking a step further, I called Marriott Owner Services earlier today to deposit one of my weeks. I was surprised when the rep volunteered to assist with any Marriott reservations. Apparently, they are undergoing cross-training. They had a skeletal staff today so I'm planning to call again to probe.
IntervalWorld.com is not user-friendly and the source of repeated complaints according to Owner Services. The Marriott Desk at Interval International is hamstrung because they are inventory-driven. If owners at a resort that you are trying to get into fail to deposit their weeks at Interval, there is no inventory for them to post at IntervalWorld. This year some of the most desirable clubs - we have yet to experience - like OceanWatch in Myrtle Beach and Newport Coast are undergoing expansion, construction and/or refurbishment which knocks out a whole block of villas for at least 3 weeks at a time. The good thing is to experience a resort post-refurb when everything is fresh - so the best is yet to come!
Royal just finished a refurb last year, Sabal is doing one now and Imperial completed a refurb in 2007. I'm headed there at the end of the month to be followed by some exploring at Tarpon Springs as you know and further south to Treasure Island.
Have you taken the tour at Grand Lakes Reserve yet?