8 Replies Latest reply: May 1, 2009 10:54 AM by nuhusker RSS

Building Loyalty

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

Today's Guardian (subscription based unfortunately so I cannot paste it here) contains an article in which the CEO of Hyatt Hotels comments that he needs to cross-train staff to do many jobs, in light of the worldwide downturn in business travel, but also reports that he's ramping up the benefits for loyal (as in most loyal) customers in their Gold Passport program. 

 

This hopefully will be the way in which Marriott revamps Marriott Rewards, focusing on the most loyal and rewarding their (our) perserverence in these trying economic times.

  • Re: Building Loyalty
    tjcnewyork Platinum
    Currently Being Moderated

    SteppingStones

     

    Very informative, thanks for posting.  Reuters and USAToday published similar news.  Point your browser to: 

     

    REUTERS

    INTERVIEW-Outlook for hotel industry murky-Hyatt CEO

     

    USATODAY

    Hotel Check-In Scoop: Hyatt to become first to give VIPs free wifi

     

    The USAToday article is 'prophetic'. LOL

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Building Loyalty
    mikiegfla Platinum 4 Reviews
    Currently Being Moderated

    One word sums up how I feel about the changes that Hyatt is implementing: envious.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Building Loyalty
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated
    Agreed--it's a competitive world and maybe, just maybe...Marriott will follow suit

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Building Loyalty
    tjcnewyork Platinum
    Currently Being Moderated

    Mikieg - I agree. Free wifi, personalized elite check-in, no-fuss room upgrades and club access has my attention, too.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Building Loyalty
    tjcnewyork Platinum
    Currently Being Moderated

    Mikieg

     

    I am absolutely thrilled to report that the Marriott Orlando World Center GM implemented a Marriott Elite Check-in counter on Saturday, April 25th.   

     

    Open invite - let's keep a running scorecard.  Post a reply about your Elite Check-in experience.

     

    Keep it up Marriott!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Building Loyalty
    elitepro Member
    Currently Being Moderated

    Txs TJC New York for your info and ideas.I stayed at the Orlando World and

     never went back because there were no benefits and staff were not helpfull because it is a convention hotel and full of Disney one time visitors

    ...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Building Loyalty
    tjcnewyork Platinum
    Currently Being Moderated

    Hi Elitepro

     

    Regrets to hear that your experience at OWC was less than satisfactory.  A new management team came on board in late 2006 to open a brand new convention hall which was completed in the fall of 2007.  This team is open to new ideas to strengthen the relationship with the owners and management of the 3 Marriott Vacation Club resorts on property.  I hope you will reconsider and give the OWC a second chance to exceed your expectations.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Building Loyalty
    nuhusker Platinum 2 Reviews
    Currently Being Moderated
    regarding elite check in...BWI Marriott was doing it back in January.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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