Informal survey of the week:
Would you NEVER stay at a Marriott again if the things you've taken for granted for years (fill in the blanks as to what they are) were to disappear as part of a cost cutting measure across the corporation?
These are the best of times; these are the worst of times--the squeeze is on. Things may change.
The corporate directive prioritizes cost-cutting, so I am optimistic that Marriott will strike a balance and thrive. It's hard to imagine Boston without the quintessential Marriott Custom House or a summer weekend at a hidden gem like Marriott's Wentworth-by-the-Sea on New Hampshire's seacoast. Never say, never! Refresh, revive and reenergize is the core promise that Marriott hospitality must deliver. Properties that underdeliver the guest-facing services that support this promise will experience defection. Only the best will be able to engage and retain loyal customers.
If the service at Marriott properties and the basic perks were to change I would probably move to another chain faily quickly. If they were to stop doing things like remove the perks in the concierge lounges, eh, that would be obnoxious but not enough for me to switch chains initially but would get me thinking. Continued changes in how we redeem our points would add to my decisions as well.
In the grand scheme of things Marriott has been a great place for me around the globe with a few notable exceptions so as long as they dont change my daily routine/expectations I have no real reason to go find a new partner in travel.