I read with interest Skyskimmer's remarks about the Kaui Resort which echoed my wife's and my experience last year exactly. Couldn't get the room we thought we had reserved, staff was disinterested and management was nowhere to be found other than the sales manager. Definitely was not pleased with the stay. I am a multiple owner at Ko'olina Resort on Oahu and it is head and shoulders better than Kaui, not perfect but very nice. Next visit will have to try Wailea.