1 Reply Latest reply: Apr 1, 2009 8:03 AM by tjcnewyork RSS

Platinum Recognition at arrival at courtyard,FL

curana Platinum
Currently Being Moderated

Checked in at courtyard Orlando. Booked with Expedia and was clearly asked about marriott rewards. I could see my reservation in marriott reward account. First purchased breakfast rate but no breakfast coupan. Had to beg though paid for it. In addition no platinum arrival and was told that Courtyard has stopped Platinum arrival recognition.... Better to go with Hilton n Hyatt Group or Even Priority club.... This is something unbelievable now ...

  • Re: Platinum Recognition at arrival at courtyard,FL
    tjcnewyork Platinum
    Currently Being Moderated

    Curana

     

    According to Platinum Elite Membership Benefits, we are entitled to a guaranteed Platinum Arrival Gift of 200 bonus points at Courtyard by Marriott in North America. The failure to honor the guarantee is outrageous.  You deserve compensation according to the Terms & Conditions of Marriott Rewards Elite Membership.

     

    Write to Customer.Care@Marriott with the reservation number in the Subject and describe your experience in the text of the e-mail.  Customer.Care will contact the Courtyard Executive Office in Orlando on your behalf.  You should receive a reply in 3 to 5 days.    

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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