4 Replies Latest reply: Jan 2, 2013 1:11 PM by GemPrincess RSS

When is a Guarantee a Guarantee

cuitcny Platinum
Currently Being Moderated

The 2009 version of the Marriott Rewards Platinum Program includes a guarantee that you will get the room type you booked or you will be compensate US$100.  Sounds good!  My advice:  be cautious.

I checked into the Marriott RTP and they did not have my room type; I asked for my compensation and they declared no such program exists.  I then repeated same to a Manager (twice) and both times the Manager declined.

I appealed to Marriott Rewards - while I was still at the hotle; they declined.

My advice:  if you are not offered your compensation, immediately; do not check in!  Find another hotel.!Especially at the Marriott RTP.  It is amazing to what lengths Marriott RTP will deny a guarantee is a guarantee.

I still stay at Marriotts; I just do not stay at the various Marriott's in RTP all owned by the same firm.

Very sad.

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