1 Reply Latest reply: Mar 3, 2009 5:30 PM by saulsilen RSS

Be careful at St. Thomas Frenchman's Reef sign-in

businessman Platinum
Currently Being Moderated
I recently stayed for 2 nights on either side of a 10 day trip at Frenchman,s Reef on St. Thomas.  Upon checked out after the first stay there was a $270 charge for an "upgrade to ocean view room".  Even though I had my reservation in hand that stated "ocean view room" the manager was reluctant to  remove it until I could show her the all the pages of my reservation because she believed it would indicate that there are no upgrades during high-season.  We eventually resolved the matter and she was of course very gracious and very professional.  
  • Re: Be careful at St. Thomas Frenchman's Reef sign-in
    saulsilen Platinum 1 Reviews
    Currently Being Moderated
    I've stayed at this hotel three times and am curious to know about this since we will be going back in early June.  You were staying on a paid stay and they tried to charge you an "Upgrade Fee"?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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