This is a great property. Been there three times. It is expensive relative to the surrounding area for food and drink but what 6 star resort isn't. It's always a good giggle when someone expects something for nothing because "of my status". Los Suenos will upgrade you for additional points or cash. If you wanted a higher category room, you should/could have booked it using more points. Upgrades are at the discrection of the resort, a perk, not a privilege. Doesn't matter if you are a meeting planner or a cab driver. If you wouldn't recommend a property like Los Suenos because you felt slighted, you a doing your clients a disservice.