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When my reply of February 22 did not post to "Welcome to our 2009 Program Changes forum!" on February 23 **, I was compelled to print all 52 pages and automatically scanned them to a PDF file. I sent a copy to a close friend and associate who is travelling and also Platinum Elite.
We agreed that the October announcement was premature and the response represented an over-reaction to what is essentially a really bad case of "sticker shock." Marriott does an outstanding job delivering legendary service that very often meets and exceeds expectations. Marriott runs a business and the services I expect have a price tag. With increased costs including energy, insurance and labor, the cost to operate increases across the value chain.
** Correction: My message of February 22nd has been posted: Contact Customer.Care@Marriott.com for Results