I have been a loyal Marriott customer for over 20+ years and sad to say its time for a change. The Hilton Honor's Club will honor my Platiunum Status with their Diamond Status. All the things that this new program has lost, Hilton picks up. As a Fortune 500 executive, its sad to see the Marketing Department's lack of customer focus and influence prior to its program release. Its a critical mistake that is made all too often by second class businesses, but... not by a Marriott quality business! Based on the amount of feedback I have read, there is still time to change...do NOT underestimate the power of these blogs or the internet. Good luck to you.
A Change in Cleveland
Thanks. I just stayed at a FS Marriott (where I have stayed as recently as December). I was expecting to find a new lower level of food and service, but amazingly there was no change at the Lounge. It was as excellent as it ever was, there was plenty of food, the staff were friendly, and I had a great time.
This may be an abberation, since a lot of Insiders posters have complained that the C. Lounges are now chip and dip havens. I think given the resourcefulness of the Marriott associates, every one of them will try to tweak the system and ensure, as much as possible, that every Platinum guest feels as though they matter to Marriott. It might be just little things, but it's what we've come to expect and why we joined Marriott Rewards in the first place. I will investigate and join the other programs but I am sure that my heart (and points) will stay with Marriott. My investment is too great to jump even if I found the chain to be unsustainable as a place to stay--which it is far from--so I am literally and figuratively a lifer!