I just spent my most recent 5 day stay in San Francosco and I have been Platinum Elite for 3 years and this weekend I got to experience "the changes" .. NO NEWSPAPER EVERY MORNING< NO SUGAR AND CREAMER AFTER REPEATED REQUESTS AND ONLY DECAF COFFEE.
Great changes for what was once my preferred Hotel. oops hold on my phone is ringing. "Hello... Mr . Hill the Hilton has your suite ready and your complimentary upgrade is taken care on the concierge floor. "
"Thanks I will be there in 30 minutes."
"Ok sir check in at the front desk and I coucierge will have your room key waiting as your check in is already done for you so you can go straight to your room."
"Thanks see you soon. at the Hilton..."
Excuse me Marriott did you hear that.... because thats how you used to treat me but now look what I got last weekend on a 5 day weekedn trip with my wife.... in case you did not remember me.... The Platinum Elite customer read above to see how you treated me instead.