0 Replies Latest reply: Apr 28, 2012 10:39 AM by frequentguest RSS

Reward Benefits

frequentguest Platinum
Currently Being Moderated

It appears when we use our points as a Platinum Elite member we are receiving less benefits. We used to receive upgrades when available, and we would receive a healthy breakfast. Recently I have found neither have been available at some of the Marriott hotels. I have received answers when asked about comp. breakfast that they are independent from Marriott and privately owned. Thus, they do not have to offer either upgrades or any form of comp. breakfasts. We should be informed of those hotels when we book rooms. Now when I ask these questions while making the reservation I receive the following "It is up to the hotel regarding these items. Each hotel may be different" I always thought Marriott stated the benefits of the levels and all hotels should honor.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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