I am really getting disappointed in the managers reception at some of the hotels. I am currently stay at one that only does 3 nights and not the standard 4. One of the nights is only meat and cheese. Homewood Suites is winning on this area.
I have writen to Customer service but not received any relpy.
I've found about the same thing. Our night time service person at this hotel..(Janet) is awesome though. She gets to know those of us that "live" here and our tastes. Management here kind of keeps her under wraps though not letting her really get into it. I wish it were different, but I guess budget constraints win out over customer appreciation!!