I am a long time Marriott reward member and began researching a trip to the JW Cancun for a family vacation. For seven days the total would have been 130,000 points. Well, I went in to reserve it this morning and find that the trip is now 180,000 points. When I called Marriott customer service they told me that I had received emails explaining the change. I completely disagree with their deceptive explanation. I get 2 -3 emails from Marriott per week and they usually reference some "breakfast for two" special or "last minute getaway" destinations or "no more blackout dates" on points. Sound familiar to everyone out there? I typically quickly scan and delete these spam emails since 99% are really not that great and don't provide much value to me.
The fact that they changed the structure of their point system and rolled it into a positive spin email spam "no more blackout dates" campaign is disgraceful.
When I called to talk to someone about the issue they obviously did not want to talk about the matter and told me it would be 20 or more minutes before I could speak to someone with any clout within the Marriott Rewards group. Marriott has done a diservice to their loyal members by not being forthright and I will not soon forget it.
One of their "spin" marketing gurus should have to call my two children and let them know that the JW vacation they were anticipating is now not going to happen because of Marriott's clever tactics to deceive their customer base.
Last October, Tropical Storm Omar delivered substantial damage throughout the Caribbean. As someone suggested, save your points and rethink where to spend them. A few weeks back Marriott announced a 3 for 2 Special Resort Redemption Offer that merits a look. Cancun is not included, but CasaMagna on Mexico's Pacific coast is: