0 Replies Latest reply: Apr 28, 2012 10:28 AM by longtimecust RSS

Rewards Program Change Disappointment

longtimecust Platinum
Currently Being Moderated

Just found out about the increase in redemption points needed for multiple night hotel stays.  Apparently, Marriott believes that "No More Blackout Nights" tag story clearly tells customers that the points needed for hotel stays have gone up - the Marriott webpage does not convey this message for three levels down on the webpage under the program changes footnote - some "enhancements"!!!  Marriott should clearly tell its customers of the changes up front - not "spin" the good news and burying the "bad news".  The 1M+ points have been severly degraded by the program changes.  Time to look for a new hotel chain that appreciates my business.  Thanks Marriott for the motivation to look elsewhere.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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