Is it just me or have members noticed that fewer and fewer Marriott Concierge Lounges are offering free drinks?
I recently stayed at the Marriott Hotel in downtown San Francisco which had an "honor bar". I visited two competitors in the area and found that both of them were not charging for drinks in their lounges. I'm finding that more and more Marriott properties are now charging, especially in the USA. Did I miss the memo on this? It appears that the local GMs are setting their own policies because it is purely hit and miss as to which properties charge and which ones don't.
Certainly, it's a good idea to inform your most loyal customers if you are taking away benefits from them, no?