This property has a nice lobby and nice pools which deserve a 5-star rating. However, the hotel was built in 1987 and it appears that the rooms have never been remodeled.
As a Platinum member, I requested an upgrade and was given an "upgrade" room on a low-occupancy day. The room had a Murphy bed and sucks! When I requested to change the room, I was given a room next to another that the workers were making a lot of noises. The staff ignored my request to ask them to stop! This appears to match what you experienced.
5-star rating for pools but 3-3/4 to 4 stars for rooms that probably have never been remodeled since they were built in 1987.)