When redeeming points for nights for my personal trips, properties would upgrade me to a suite if one was available, the same as when I traveled for business. On my last personal trip using points, I was told by the property that they could not do that anymore or Marriott would not reimburse them for my stay. Why should Marriott care if a property choose to upgrade a guest to a suite if it was available? How can I get around this or get Marriott to change that new policy. I have a long personal trip coming up and I would like to be upgraded if it is available.
I experience the same policy earlier this year. Howver, I stayed at a Courtyard in Madison, WI where I complained about this practice and was told that Marriott changed their policy and now allows front desk personnel to upgrade a Marriott reward stay if asked and an upgrade is available. I hope this is true. When were you told they couldn't give you an upgrade on a reward stay?