0 Replies Latest reply: Apr 2, 2010 11:28 AM by vbgold RSS

Does Marriott Care?

vbgold Platinum
Currently Being Moderated

I wonder if asking for feedback in this Marriott Rewards Insiders forum really makes a difference.  Will senior management read the feedback and actuall admit they made a mistake?  I doubt it...

They might as well shut down this "beta" community because they at least don't have to have read about their mistake from their most loyal customers.

 THey should fire the marketing department for developing their "spin" story about the benefit!  What do you expect in an election year where everything you read and hear is a spun out of control soundbite taken in the context the user wants to use it.

Booo Marriott, you can do better than this.  Go back to your roots and the original Marriott founder philosphy...

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