0 Replies Latest reply: Apr 2, 2010 11:28 AM by schoolleader RSS

Bought level 7 travel package now not usable!

schoolleader Gold 1 Reviews
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I bought a level 7 travel package in September, planning to use the hotel portion for 2010 summer in Paris. I have been a loyal Marriott owner and card holder for years. I specifically asked many times if I bought this, that I would be able to renew the one year expiration of September 09 to go into 2010. Now, I'm told that is not possible and that I can only book till Jan 09! I will receive 45,000 points in return for this unused cerificate. That is an insult. Why won't Marriott honor what they have promised, person to person, and then change the system after all promises have been honored? Where is Mr. Marriott on this?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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