0 Replies Latest reply: Apr 1, 2010 1:25 PM by metalman RSS

Respectful critique - do better

metalman Silver 1 Reviews
Currently Being Moderated
Just sent a client to the Marriott at Kingsmill in Williamsburg. I called and sent a credit card authorization for my guest's stay. I called and confirmed the front Desk received it. Guess what! They billed by clients credit card anyway, even when he explained that I had already sent the authorization form. Would not let him check in without using his own card. I was contacted and did receive an apology but, I prefer they get it right.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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