0 Replies Latest reply: Apr 2, 2010 11:29 AM by orlandopat RSS

Disappointment with Marriott in general

orlandopat Platinum
Currently Being Moderated

I must say I have noticed a change for the worse with Marriott.  I used to be greeted as a platinum member but now they just say "points or gifts" or say nohing and I don't even know if I get points as there is nothing in the room when I get there.  THe friendly faces at the desk seemed to have disappeared. 

I used Starwood points (my second hotel) recently and they have improved while Marriott seems to have adopted their attitude. 

The new point system makes me want to rethink who I stay with.  I often go against company policy to stay at Mariott and often go to a lower end of the chain to make the stay cost neutral.  I may have to rethink that based on my recent treatement (not just one city but everywhere).   

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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