I must say I have noticed a change for the worse with Marriott. I used to be greeted as a platinum member but now they just say "points or gifts" or say nohing and I don't even know if I get points as there is nothing in the room when I get there. THe friendly faces at the desk seemed to have disappeared.
I used Starwood points (my second hotel) recently and they have improved while Marriott seems to have adopted their attitude.
The new point system makes me want to rethink who I stay with. I often go against company policy to stay at Mariott and often go to a lower end of the chain to make the stay cost neutral. I may have to rethink that based on my recent treatement (not just one city but everywhere).