0 Replies Latest reply: Apr 2, 2010 11:30 AM by wicklow RSS

Not a good Marriot experience - Reward Stay

wicklow Platinum
Currently Being Moderated
I think Marriot are a truly excellent brand, and have in the past been delighted with them.  I recently stayed a the Marriot Johnstown house, taking time out to spend with my daughter.  The hotel was excellent, but the service shoddy.  This was a reward stay, but I also spent about $200 extra at the hotel.   I was truly looking forward to it.  I had major issues twice with the room service.  I complained to Marriot only to get a stock answer from the hotel itself..and felt very let down by the brand...What was to be a relaxing treat, turned into a very stressful stay that was truly bad bad value. 

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