I've been frustrated over the last year when trying to use rewards points for travel. I've been told by one of the Aruba hotels that I can not use rewards points for the "best room" in the hotel. As a regular traveler, I find it hard to believe that I can not get the best room with points. Has anyone else had this experience?
We had the same thing happen to us over the past 3 years in New Orleans. We were unable to use our points for a hotel stay during the Sugar Bowl. I actually used the Platinum Elite award for Mattiott Dollars and spent 135,000 points for $1,000 marriott bucks. This was actually less then the stay any time points and was able to book a suite and use my dollars. BTW, when using dollars you still accumulate points, so the 135,000 points actually only cost me 125,000 in reality.
Hope this helps!!!
My wife and I went to the Renaissanc on the beach in Aruba and had a wonderful time. I used the points to get the basic room and then use additional points for gift certificates so that I could upgrade the room (2nd floor overlooking the ocean), charge drinks, several dinners (including one on the beach, excursions, spa treatments (one on the private island for the couple), spa robes, etc to the room. I took about $3000.00 in certificates and only settled up by paying $54.00 plus tips to house keeping and concerige out of pocket. We had a blast.
Use the points up, you can't take them with. I had close to 1 million when we went and that was Apr 08 and I had about 400K when all was said and done. Now I'm back up to 550K.
Oh yeah.....the casino rewarded me with a $600 pay off and I was playing on Marriott $5 voucher, never even touched my money.
Are you speaking specifically about Aruba or any point usage? As far as Aruba is concerned, we own a platinum timeshare with Marriott and my husband is platinum. We traded our timeshare for a week at Ocean Suites and in our opinion were given the worst room in the place, right next to the laundry. With that said, I would think they would treat point users the same way.
We have used points at the JW Marriott in Vegas twice. The first time we stayed for a week. We were given a wonderful suite - top notch. This last visit we were spending one night, I had no hope of anything beyond a regular room, well, we got off the elevator and had to doublecheck our key - we were given a room with double doors - it was their best suite!!!, just huge.
Therefore, I think it depends upon the property. I don't think the hotels get much in the way of money back for point use, but many think they should take care of loyal customers, so I think it varies from property to property.