I have stayed at the JW Cancun three times and recommend it to anyone. I recently sent two friends for their anniversary and they can't stop talking about it. I shared several great service experiences with the manager - it is great! One experience: I left my room around 11:45 pm to get some ice because I did nto want to bother room service just for ice. However, while wlaking down the hall a member of the staff (janitor I think) cleaning carpets spotted me and came running. When he reached me he took my ice bucket and insisted that he let me get ice for me, I returned to my room and soon not only had ice but two drinks as well. The service, rooms, staff, are simply the best.