I have stayed several times at Marriott Courtyards. Does anyone have any feedback on these. Courtyards do not seem to provide any benefits whatsoever to Platinum or other elite members. Every time I have stayed at one, they did not provide room upgrades, don't provide breakfast and don't care that one is an elite member and treat you that way. Seems to me at a minimum, they should provide elite members with breakfast...One should get some benefit for being a Platinum and/or elite member. I will try to avoid staying at Courtyards in the future.
Backtracking offers the opportunity to gain from 'lessons learned' by others. These posts go back 6-7 months correlating with the time that Marriott began rolling out 'enhancements'. I agree that many Courtyards are dated. Managed and operated by franchisees, some are 25 years old and need an upgrade. Service is deplorable, many CY associates are in need of training.
All of the unmet expectations voiced here are reasonable. It's also reasonable to have expected compensation or even a full refund for the conditions and/or experience described. I used to rely upon Guest Satisfaction Surveys from Marriott to compliment associates or to voice a less than satisfactory guest experience. Now, I rely upon Customer.Care@Marriott.com and highly recommend you consider doing so, too. See Re: Welcome to our 2009 Program Changes forum!