This is a really great hotel, staffed with helpful people, and right in the center of the Vancouver BC business district. The concierge lounge has a great view of the harbor and is staffed by wonderfully helpful and efficient staff. Reminds me of the way all the lounges used to be, but alas, many are not now. The place is open seven days for breakfast--another plus--and every guest is made to feel at home as soon as they walk in the door. Verinda is the a.m. and Jarret the p.m. Concierge--both are excellent. The lobby concierge is staffed by extremely knowledgeable folks as well. Overall, the place is one where staff have caught the "spirit to serve" and its contagious. The visitor's center is a seven minute walk from the hotel, as is the cruise terminal near the Pan Pacific. Wonderful location, great hotel, and very accommodating associates--highly recommended!