Has this happened to anyone? I was at the Los Angeles Marriott in Downtown. After 4 nights, I check-out and went to the airport and flew home... Then, a couple of days later, I checked my CC bill online and there was to charges (one was the legit charge) and the other one was something I had no idea what it was... it was like 225 dollars. So I called the hotel from the other side of the world where I live and asked them for the charges. They had no idea! They said they couldn't find the charges. So it was a fiasco. Almost 1 week later nothing, after 4-5 phone calls, being on hold. Finally, 2 weeks later, I get an email saying that one of their employees in the front desk made a mistake and the charge was not supposed to happen, so now they will do a refund. Does this type of thing happen a lot in US? I use Marriotts in Asia a lot and this is the first time in US, and I was really surprised you give your card to a hotel like Marriott and you get charged like that at the whim of an employee. I think if this was in Asia, Seoul, Tokyo, Beijing, an employee cannot just charge anything he or she wishes without having the guest/card holder sign for it. I was pretty darned upset at them wasting my time.
Los Angeles Marriott Downtown is not managed well and obviously doesnt report to Corporate Office. I was billed for an extra day more than a month ago (they had me checking in a day early) and its still not resolved. Stay away from The Los Angeles Marriott Downtown. The Bonaventure is across the street or the Standard on Sixth are much better.