I have an issue with the Fairfield Inn & Suites at the Keys Collection, which was supposed to open these days.
I have a confirmed reservation from may 1st to may 3rd for a Studio Room.
Sunday night I received a message assuring that they can't accomodate me and that for this reason - they have booked a room at a non Marriott hotel, owned by the same group of investors, guaranteeing me 'THE SAME RATE, providing a light breakfast and waiving the resort fee'.
This even without asking my opinion before.
The Marriott Rewards® Elite Benefits Guarantee says:
If for some reason we’re unable to honor your reservation, we’ll pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your Marriott Rewards membership number when making a reservation. Compensation varies by hotel brand. [ALL LEVELS]
Invoke the guarantee. Your stay should be free and you should receive the $100 too. If you don't get anywhere with the hotel today escalate to the elite line and be prepared to send in the relevant emails.
However the swap offered is, I believe, reasonable. But if you want a different hotel in the locality, find one similar in quality to the FFI (ie Hampton, Holiday Inn Express) and explain to the elite line why it's more appropriate.