First time posting here, and quite frankly online in general on any complaints. Was wondering if someone had a department or individual within Marriott corporate I can speak to about the treatment I just received at the hands of a Marriott Customer Care Supervisor in Omaha, NE I just spoke with when calling in on the Marriott Gold Elite service line (4/6/2015). Marriott always suggests that their calls are recorded for training purposes and I truly hope they really are. If this is the best Marriott has to offer in terms of support (and interesting enough as a supervisor responsible for training others), their customer service training efforts are coming up woefully short.
I would like to escalate but not sure who to speak to. Can someone please advise? Funny my initial issue that I was calling the Customer Care line for help on worked itself act (thanks to help directly from the hotel itself), but now created another one with a poor Marriott Customer Care supervisor that should never really have happened in the first place. I am a long time Marriott supporter & Rewards member, and one bad instance does not make me want to just pack up and go elsewhere, however, it does make me question how seriously my (and everyone's) loyalty is truly valued.
thanks in advance
Thanks for the mention, IAHFLYR. So sorry to hear about your experience, tock. That is certainly not what we like to hear from customers! I would be happy to connect you with a member of our team for support. Just shoot me a DM with your Rewards number and best way to reach you. Any additional information is also welcome, of course.
Your loyalty is NOT valued...Your just a number, and a very small one at that. I speak from personal experience. Marriott is full of shady business practices...shysters in my opinion. At least with Hilton, you KNOW your getting screwed when you walk in the door. Sometimes the devil you know ...
Hey calvin, if you would like support on a particular issue you have had with Marriott, please send me a direct message with your Rewards number. I'd be happy to have our team investigate and address your concerns.
Hey classictraveler, that's no good! If there is a particular instance or customer service representative you can recall, please shoot me a direct message with that information. I would like to pass this feedback on to our team.