Using my Marriott rewards points, I recently stayed at this property. Since I travel on business all the time, this was a "staycation" for my husband and I. I completed the survey expressing my displeasure with my stay and have received no other response. I understand the need to upgrade the hotel, but I think that I should have been notified that was happening at the time. There was no notice of construction anywhere. I wish I had been given the choice to stay or not based on the construction going on at the time. There is no way I would have wasted my points on a stay that was everything but restful. We just wanted to stay in and relax. That was not possible and we went out into the hallway, we had to step over carpet that was being ripped up. We had to walk around construction workers who were moving items to and from rooms. Again, anything but restful. I did state in the survey that this would not deter me from staying at a Residence Inn in the future. I would suggest however, that I be made fully aware of what is going on at the time, so that I could make a choice on whether or not I stay.
It would be nice if every property would alert you with a marquee when you are making a reservation to alert you to construction projects. I have seen a number of places that do have notices on the main hotel page, yet it should be in a place you can easily find without having to search AND be Marriott property wide.
I just made a reservation at the PHL Airport Marriott and found this in the confirmation email right above the Summary of Charges so we know it is possible for the construction alert to be posted as well.
Rollaway beds are not allowed in rooms with two double beds. Please do not request.
I agree! Recently used a free night stay in Baton Rouge, Louisiana at the Residence Inn. ( Corporate Blvd.) It was awful! Dust and paint smells everywhere. The smell of the glue and new carpet could knock you out. The room we were assigned still had a long way to go to be considered "remodeled". We were very disappointed.
Hey marmelade555, thank you for sharing this with us. I'm going to pass this feedback on to our team. If you'd like to talk to someone from our team about this, just shoot me a DM with your Rewards number and the best way to reach you.
marmelade555, our team has contacted the hotel and requested that the hotel post on Marriott.com as well as on the reservation agents hotel page so guests are aware prior to arrival.
Great followup and thanks. However; the larger picture I believe is to make it a worldwide Marriott property item that this type stuff is put up for future guests to be aware of things.
You bring up a good point IAHFLYR. I will make a recommendation to our team that Marriott consider launching a method in which all properties alert members of construction at the time of the reservation.