Posted in another forum - Marriott Rewards, but was not sure if it is correct one. Sorry for re-post...
Interesting situation. Booked Grand Cayman Marriott 8 month ahead for spring break stay. 4 people. We leaving for our vacation in 5 days. Just got an email from Marriott stating that they can not assign me a double bed room - only room with king size bed and sofa bed. This accommodation will not comfortably fits us - my wife, myself and our two daughters (15 and 10 yo). Sofa bed can't fit two people. My inquiry for roll away bed was not answered.
Any suggestions how to handle this situation? We are Marriott silver rewards member and staying in various Marriott and Ritz properties multiple times, but it is a first time we encounter such situation... I understand that this is a spring break, but still... Do they really want me to sleep in the lobby?
Again, we booked hotel 8 + month in advance and requested 2 double bed accommodation.. For all worries and aggravation we are not really looking forward going to this hotel...
Your advise is appreciated..
Talk to the Front Desk staff when you arrive, they are fabulous and will do everything in their power to make sure you are happy & accommodated no matter what your Elite stays is.
I've stayed on this property a lot and as recently as early March for a week, I can almost guarantee you will be pleased.
BTW the hotel has had a total make-over and its a very very nice to spend property your spring break.
All the best.
Nope. And I have to say, when people say there's no benefits for G/P there ignore the little things like this that they are getting and not thinking about.
When making a reservation, be sure to note both your Marriott Rewards membership number and room/bed preferences. At locations throughout the U.S. and Canada, we'll always honor your bed type request. Outside U.S. and Canada, smoking/nonsmoking preferences are honored based on availability; exact bed sizes may vary. If guarantee is not met, guest compensation applies. [GOLD/PLATINUM]