Some of you might have seen this already and if so I'm sorry for being late to the airplane! This is simply AWESOME.
A musician named Dave Carroll recently had difficulty with United Airlines.
Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.
During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of co-operation.
The Manager responded: "Good luck with that one, pal."
So he posted a retaliatory video on YouTube.
The video has since received over 6 million hits.
United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was:
"Good luck with that one, pal."
Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.
Here's the video:
Now I've got the tune running through my head. I'm sure it will pop up again whenever I fly UA.
The sad part is that it feels like United really doesn't care about its customers and this video is just another nail in their coffin. I, for one, would like to see them change course.
On a related note, I saw an article on airline customer loyalty in the US the other day. United came in 8th (out of the 8 airlines ranked in the article)
1. Air Canada
2. Jet Blue
3 (tie). Southwest
3 (tie). WestJet
7. US Air
Food for thought.