5 Replies Latest reply: Mar 29, 2015 7:31 PM by ndn RSS

"United Breaks Guitars"  Toooooo Funny

iahflyr Platinum 26 Reviews
Currently Being Moderated

Some of you might have seen this already and if so I'm sorry for being late to the airplane!  This is simply AWESOME.

 

A musician named Dave Carroll recently had difficulty with United Airlines.


Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.

During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of co-operation.

The  Manager responded: "Good luck with that one, pal."

So he posted a retaliatory video on YouTube.

The video has since received over 6 million hits.
United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was:

 

"Good luck with that one, pal."

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

 

Here's the video:

 

http://www.youtube.com/watch_popup?v=5YGc4zOqozo<http://www.youtube.com/watch_popup?v=5YGc4zOqozo>

 

 

 

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  • Re: "United Breaks Guitars"  Toooooo Funny
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    IAHFLYR this is hilarious! Thanks for sharing!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: "United Breaks Guitars"  Toooooo Funny
    bejacob Platinum 38 Reviews
    Currently Being Moderated

    Now I've got the tune running through my head. I'm sure it will pop up again whenever I fly UA.

     

    The sad part is that it feels like United really doesn't care about its customers and this video is just another nail in their coffin. I, for one, would like to see them change course.

     

    On a related note, I saw an article on airline customer loyalty in the US the other day. United came in 8th (out of the 8 airlines ranked in the article)

     

    1. Air Canada

    2. Jet Blue

    3 (tie). Southwest

    3 (tie). WestJet

    5. Delta

    6. American

    7. US Air

    8. United

     

    Food for thought.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: "United Breaks Guitars"  Toooooo Funny
    ndn Platinum
    Currently Being Moderated

    Probably knew it was going to be used to play country music....

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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