Hey muppetwrangler, I can help you with that! Shoot me a DM with your Rewards number and I'll get our team to take a look at your account.
You can tag anyone on Insiders by using the @ symbol and then typing the name. I tagged you by @muppet and it brings up a window with similar names and poof there you are, just click on it and you get a message in your inbox. Of course some names you must type in all the letters/numbers in order to have the name come up.