6 Replies Latest reply: Mar 22, 2015 5:47 PM by 7 RSS

Does transportation booked through Virtual Concierge earn points?

7 Platinum 1 Reviews
Currently Being Moderated

If I use the virtual concierge to arrange for transportation from the airport to the hotel I would assume it would be billed to my room and I would earn 10x points when I paid the bill with my Marriott Visa. Can anyone confirm if that is the case?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Does transportation booked through Virtual Concierge earn points?
    joshm Member
    Currently Being Moderated

    Happy to look into this for you, 7!

     

    Stay tuned. I'll follow up with what I find out.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Does transportation booked through Virtual Concierge earn points?
      lindseyh Community Manager Marriott Associate Member
      Currently Being Moderated

      Hey 7! By virtual concierge, do you mean the mobile app? Points can only be earned if you book through Marriott. Booking through a third party service will not earn points. Hope that helps! Let me know if you are still looking for answers.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Does transportation booked through Virtual Concierge earn points?
        7 Platinum 1 Reviews
        Currently Being Moderated

        No, it is not an app. A few days prior to a stay I usually receive an email with a subject like "Your upcoming stay" confirming the details and with links to things to do and often another section titled Virtual Concierge. Clicking on Virtual Concierge takes you to a page on vc.stayatmarriott.com and then you can buy a room upgrade, book transportation, request room service items to be waiting for you, and enter other requests.

         

        It seems like it is through the hotel, so I assume the charges will be billed to my room and would earn points. I already booked the airport pick-up, so I'll find out tomorrow for sure and report back.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Does transportation booked through Virtual Concierge earn points?
          CariJ Marriott Associate Member
          Currently Being Moderated

          Hey 7, if you used a Marriott owned service or service owned by a hotel property, you earn points. Hope this helps and have a great trip!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Does transportation booked through Virtual Concierge earn points?
    vickisocal Platinum
    Currently Being Moderated

    Almost never is the driver employed by Marriott- so generally no.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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