40 Replies Latest reply: Feb 1, 2016 5:28 PM by iahflyr RSS

Hotels With No Hotel Reviews on Marriott Site

iahflyr Platinum 26 Reviews
Currently Being Moderated

Anyone else run across a Marriott property that does not have a hotel review?  I just found some in Curaco that hotel reviews do not show up.  Now with them gone from Insiders guess we have to use other resources like TripAdvisor etc.

 

What now NathalieF and team joshm, KatieC and lindseyh?  Why do some not have reviews and how do we fix the issue?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Willemstad, Curacao, Curacao Renaissance Hotels Renaissance Curacao Resort & Casino
Curacao, Curacao Marriott Hotels & Resorts Curacao Marriott Beach Resort & Emerald Casino
  • Re: Hotels With No Hotel Reviews on Marriott Site
    foxglove Silver 3 Reviews
    Currently Being Moderated

    I'm guessing that it's because apparently only those guests who receive the official "guest satisfaction survey" are allowed to write a review, and no one who's received one felt the need to respond -- or perhaps no one's received one. In researching properties last week, I found very few reviews for several properties, and those that were there were mostly in the vein of  "Good property -- would stay there again" or " Lousy breakfasts." Not really much help.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      A reason I wished the hotel reviews remained here.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Hotels With No Hotel Reviews on Marriott Site
        foxglove Silver 3 Reviews
        Currently Being Moderated

        Me too. I think painedplatinum hit the nail on the head back in February: "I was a major supporter of getting the reviews under control. I still feel that way. The cry on here was that reviews were overwhelming travel related content. Insider reviews were a great source. Moving them to "the side" was the remedy...eliminating them was not."

         

        Hear, hear!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Hotels With No Hotel Reviews on Marriott Site
        greg_woods Platinum 61 Reviews
        Currently Being Moderated

        Where did hotel reviews move to?  I hadn't visited in a couple of months and cannot locate it.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    joshm Member
    Currently Being Moderated

    Thanks for posting, IAHFLYR. An interesting question here.

     

    I'm going to get this to our team and seek clarity. I'll follow up with what I find out.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    joshm Member
    Currently Being Moderated

    IAHFLYR,

     

    I've looked into this for you:

     

    You're right, in that you are no longer able to leave reviews on Insiders and the current reviews are being removed.  Internal reviews are now being done on Marriott.com; however,  you can only submit a review if you receive a Guest Satisfaction Survey following a completed stay.

     

    Below is a link to more information around Reviews.

     

    http://www.marriott.com/marriott/hotels/MarriottVerifiedReviewsFAQs.mi

     

    I hope this helps.

     

    By the way- Just read this statistic on the Beard:

     

    > The Rockets are 24-4 when The beard scores 30 or more.

     

    Fear the beard!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Yes fear the Beard....and they should have taken the Blazers, gave the game away.  Hope you enjoyed the event as much as we did watching at home even though we'd just gotten home and they lost.  Rumor has it Dwight comes back next week to prep for the RUN!!

       

      As for the reviews, the problem is Marriott.com does NOT have any reviews for these two spots in Curacao which makes it kind of difficult to read them when they don't exist for some crazy reason.  I know there has to be some reviews as they joints have been around for ever.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Hotels With No Hotel Reviews on Marriott Site
        joshm Member
        Currently Being Moderated

        The game was wonderful! Got a bit sloppy at times, but it was a fun one to watch.

         

        With regard to reviews, one thing I didn't mention is that hotels without reviews on the website have not yet received 5 reviews. There is a minimum threshold of 5 before they show up on hotel websites.

         

        Also, I will certainly inquire about review invitation processes! Seeking clarity now.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Hotels With No Hotel Reviews on Marriott Site
          iahflyr Platinum 26 Reviews
          Currently Being Moderated

          Thanks man.  It is really difficult for me to believe that the two Marriott properties in Curacao have not had at least five reviews.  Can't wait to find out the answer on the initiation process as well as where they are generated from?

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      greg_woods Platinum 61 Reviews
      Currently Being Moderated

      Wow!  This is very disappointing and a demonstration of further erosion in cutomer service to your strongest supporters.  I am beginning to rethink my relationship with the Marriott brand.  There are several strong options.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      phctourist Platinum 20 Reviews
      Currently Being Moderated

      And since I received only one such invitation in 2015, I was essentially rendered unable to review.

       

      I don't understand the rationale that the hotel decides who gets to review.  Perhaps, politicians should decide who can vote in next years' presidential election.  Apparently, that is how Marriott would do it!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    77paris Platinum 17 Reviews
    Currently Being Moderated

    Bottom line from my perspective:    A hugely valuable resource for both Marriott & Marriott Guests is gone.  Why?

     

    They did clog up the pipeline of communication/information on MRI, but the intent was never to eliminate them.  Why are they gone?  Speaking for myself:  I miss them!!

     

    A traveller seeking information and fellow traveler reviews best resource now is Trip Advisor.  Why?

     

    I have been a guest in several different properties since the first of the year, but haven't received an invitation to review.  Any shout outs from MRIs that have?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      bejacob Platinum 38 Reviews
      Currently Being Moderated

      I've stayed at about 10 different properties this year and received only one review invitation. Knowing this might be an infrequent event, I completed it right away.

       

      I encourage all Insiders who get selected by the luck of the draw to create a hotel review take the few minutes to fill it out and submit it.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Hotels With No Hotel Reviews on Marriott Site
        iahflyr Platinum 26 Reviews
        Currently Being Moderated

        I really hope joshm will take this to "The Greater Team" as I have only gotten one review invitation as well out of about four different properties this year.  Why as Paris askes....WHY?

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      greg_woods Platinum 61 Reviews
      Currently Being Moderated

      I haven't received any either.  I suspect the change was made to appease some of their poor performing franchise operators.  Unacceptable.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      phctourist Platinum 20 Reviews
      Currently Being Moderated

      As I have reported, I received one invitation in 2015.  I made 9 or 10 stays at Marriott hotels during the year.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    jl3549 Platinum
    Currently Being Moderated

    That explains why I could no longer find the reviews on here, thought I had lost the link....now that I am a platinum rewards member, I liked to look at those on here to see the what others on the site thought of properties.  I, also, use tripadvisor.com - so no big deal, but wish they were still on here.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    westof30 Platinum
    Currently Being Moderated

    Not being able to post a review is very limiting.... I have stayed 67 nights at Marriott this year already and have never received a Guest Satisfaction Survey following a completed stay....

     

    I know I can turn to social media, but I am not on FB, Twitter, etc....

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      phctourist Platinum 20 Reviews
      Currently Being Moderated

      I use tripadvisor!  I review every Marriott property on their site, now that I can't do it on "Insiders"!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Hotels With No Hotel Reviews on Marriott Site
        westof30 Platinum
        Currently Being Moderated

        It's sad we just cannot do the review here on 'Insiders'.   I have been away from here for about 2 years.  I came back to see if there was any improvement or reason why I should participate on a regular basis.  Since reviews are not allowed that is a very big reason against spending my free time here.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      greg_woods Platinum 61 Reviews
      Currently Being Moderated

      I haven't received any either.  I suspect the change was made to appease some of their poor performing franchise operators.  Unacceptable.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    ppino69 Platinum 1 Reviews
    Currently Being Moderated

    Its upsetting we cant post a review of a hotel after we stay there..I get maybe 1 or 2 surveys a year..and I had over 100 nights last year..This makes the hotel reviews section on a specific property less than helpful..United Airlines for example send out surveys to many of its passengers..How in the world does Marriott get feedback from its guests unless they ask for it?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      greg_woods Platinum 61 Reviews
      Currently Being Moderated

      I agree.  Besides being a strong supporter, and very frequent customer, of Marriott, I run Corporate Travel for my company.  I am now reevaluating my heretofore strongly positive Marriott stance.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      it seems I get the mobile check in review request almost all the time but rarely the hotel review

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    Here ya go CariJ, more data for you to provide to "our team".

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    travelertoday Silver
    Currently Being Moderated

    This is a review of the Towne Place Suites in Miami Lakes, Florida. I haven't figured out how to post an independent note.  The staff are very friendly and helpful.  The motel itself is in need of refurbishing.  The halls and room have a smell.  The furniture in the room is really dirty, as are the carpets.  The dishwasher is next to the wall and pulls away when you open it.  Not the quality I expect from a Marriott.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    phctourist Platinum 20 Reviews
    Currently Being Moderated

    I believe that I have a reputation for being very supportive of Marriott on this site.  I frequently take fellow "Insiders" to task for coming down too hard on Marriott.

     

    Nevertheless, I cannot understand why Marriott completely ignores the near total support on this site for bringing back reviews.  It's as though the company does not care what its most loyal customers want.

     

    Why!! Why!! Why!! is the desire for reviews completely ignored by the corporation's management.

     

    I'd love to get a response from the company as to why it has such total disregard for our feelings on this subject.

     

    As IAHFLYR has asked,  communitymanager and team joshm, KatieC and lindseyh?  Why do some not have reviews and how do we fix the issue?  More than that, why cannot we review these properties where we stay and spend good money?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      77paris Platinum 17 Reviews
      Currently Being Moderated

      Well & passionately put phctourist!!

       

      The apparent disregard from Marriott about hotel reviews just gets curiouser and curiouser.   I cannot fathom the reasoning behind allowing only a small percentage of guests to complete a survey.  I would say this to Marriott Leadership, Moderators, Community Managers: "Share with us why you don't want your Guests to consistently be allowed to review your properties?"  Simple.  Maybe we are missing something that you could enlighten us on.

       

      My husband & I went on a road trip today.  We had breakfast @ a fast food joint - we received an invitation to review our experience on our receipt.  We had lunch @ a chain restaurant - we received an invitation to review our experience on our receipt.  We stopped @ a big box store to pick up some things and received an invitation to review our experience on our receipt.  Hmmmm.

       

      Feedback is critical.  Period.  It rewards great performance and allows for course correction where needed.  Everyone I know uses Trip Advisor, Open Table, Yelp, etc to help make decisions as to where to spend their money & time.

       

      Bottom line:  If there is a reason that Marriott wouldn't want the feedback that almost every other corporation seeks, please share it with your loyal guests.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Hotels With No Hotel Reviews on Marriott Site
        77paris Platinum 17 Reviews
        Currently Being Moderated

        I just had to add this.  In the interest of being fair and open minded, I went back through previous responses from Marriott about the concerns about hotel reviews.

         

        The only real response was to a link about "Marriott Verified Guest Reviews".  OK.  It confirmed that only selected guests would be allowed to review a property after a stay. OK.  Marriott calls this  "Keeping It Real".  Their phrase, not mine.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Hotels With No Hotel Reviews on Marriott Site
          phctourist Platinum 20 Reviews
          Currently Being Moderated

          I find Marriott's stand on this issue to be so unlike Marriott that I wonder if the decision wasn't the result of a bet that Bill Marriott lost!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Hotels With No Hotel Reviews on Marriott Site
            muppetwrangler Platinum 8 Reviews
            Currently Being Moderated

            I recently stayed at the Franklin Hotel in Philadelphia.  A few days after check-out, I received an invitation to review the hotel, which I did.  What's interesting, though, is that this hotel doesn't have their reviews posted on the Marriott website. 

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Excellent posts phctourist, 77paris and others....and guess what?

       

      STILL NOT EVEN AN ACKNOWLEDGEMENT FROM OUR MODERATORS!!!!  Did we scare them all away or do they believe turning a deaf ear/eye to this issue will make it go away?  If so that sounds just like the Federal Government Agency I used to work for and that is very very sad. 

       

      This lack of interest to give loyal Insiders and Marriott Rewards members the time of day is really putting a bad taste in my mouth, very very bad taste.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Hotels With No Hotel Reviews on Marriott Site
        iahflyr Platinum 26 Reviews
        Currently Being Moderated

        It would seem that our Mods have all decided to leave at the same time as all I hear is crickets!!!!!!  Getting to the point mouthwash may not removed the taste I'm getting due to not even a sentence of a response from them.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotels With No Hotel Reviews on Marriott Site
    brightlybob Platinum 10 Reviews
    Currently Being Moderated

    NathalieF

    carat

    lindseyh

     

    Please, please respond to phctourist, IAHFLYR and 77paris on this point.

     

    Reviews were what initially bought me to this site because they could be trusted being broadly posted by road warriors like me who knew what to expect and were not put off by minor problems. They were real world and I sorely miss them!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      some organizations ( gogo for instance) will ask a review every time you use them and that to me can be annoying  . Same with open table. I bet I get asked to review a Marriott hotel that I stay in about every ten times . not often enough .

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotels With No Hotel Reviews on Marriott Site
      phctourist Platinum 20 Reviews
      Currently Being Moderated

      Thanks, Bob!  Nevertheless, I think that Marriott is determined to not respond.  I find this lack of response difficult to comprehend, but it's been going on far too long for it not to be intentional.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Hotels With No Hotel Reviews on Marriott Site
        brightlybob Platinum 10 Reviews
        Currently Being Moderated

        Alas, I think there's little they can say, the decision has been made to follow the current course and it must play out. One day things may change, and this thread may be picked up, the dust blown off and new consideration. Like you, phctourist, I'll not be holding my breath.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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