I negotiated with a property manager to return a certain amount of points from a stay where the property experienced multiple issues (broken water pipes, water shut off, etc).
How long should I expect it to take to show up in my account?
What is the best way to follow up on this and get follow-through?
I do have a customer support file # and I have sent a follow-up email to customer support referencing the file number. That was just a couple of days ago. The stay was just last weekend. I don't want to keep calling if it's expected to take a certain # of weeks or something.
Happy to help with this! Send me a direct message with your Rewards number and a way to reach you. From there. we can get a member of our team to check into your situation and provide support to you directly.