It seems like I am suddenly having an issue with stays not showing up in my account. Just a minor gripe, but it is still an inconvenience to have to track it, wait the 10 days to submit a Missing Stay Request, wait for a response.... The hotel bill clearly shows the MR#, so what is the deal? Is there something I can do better on my end to prevent this issue? Anyone else seeing this as an issue lately?
yes it has just happened to me and I had the email copy of bill that had the hotel e mail so I replied after a few days that I hadn't got credit and they said they will fix it . I didn't wait for the 10 days as from my experience when I get the copy of bill via e mail and it doesn't post within another day it wont
Thanks for posting this, bjones8162.
Are there currently stays that you are missing points for? I'm happy to help get this corrected. Just send me a direct message with your Rewards number and a way to reach you to get started.
Thank you joshm - I already submitted my missing stay request online this morning and my previous one was resolved. Just seemed odd I was having an issue lately, so I didn't know if there was something I could do better on my end with reservations/check in. The most recent one was from a newly opened hotel, so maybe they are still getting up to speed?
No problems with my account. Six stays at 6 different properties over the last week. All have posted correctly to my account. That's how it should be.
I know I'd be upset if I had to request missing stays. I might shrug it off once or twice, but any more than that would be frustrating.
My apologies on the delay, bjones8162!
I didn't want to jump back in until I received confirmation. Having said that, I've been informed that your account was credited.
Let me know if this is not the case!
Now, if only we could get ANY SNOW AT ALL over here!
Also, I'm going to go watch your boys from Houston take on my Trailblazers. We'll see how it goes!
I agree. Should be a good one as the fight for third in the Western Conference heats up.
It's pretty amazing how the Hawks are quietly killin' it in the East. We're all so busy hearing about how hot the Cavs are, and how the splash brothers of Golden State have brought huge success to the west, but nobody seems to be talking about how the Hawks are playing really great team ball and have been consistently on point all season.
I'm excited to see the beard on the court next week!