15 Replies Latest reply: Mar 4, 2015 11:15 AM by joshm RSS

Missing Stays Lately

bjones8162 Platinum 1 Reviews
Currently Being Moderated

It seems like I am suddenly having an issue with stays not showing up in my account.  Just a minor gripe, but it is still an inconvenience to have to track it, wait the 10 days to submit a Missing Stay Request, wait for a response....  The hotel bill clearly shows the MR#, so what is the deal?  Is there something I can do better on my end to prevent this issue?  Anyone else seeing this as an issue lately?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing Stays Lately
    jerryl Platinum 2 Reviews
    Currently Being Moderated

    yes it has just happened to me and I had the email copy of bill that had the hotel e mail so I replied after a few days that I hadn't got credit and they said they will fix it . I didn't wait for the 10 days as from my experience when I get the copy of bill via e mail and it doesn't post within another day it wont

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Missing Stays Lately
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      well now submitted the bill direct to rewards and still haven't got credit for a Feb 12 check out . Will call them tomorrow

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing Stays Lately
    joshm Member
    Currently Being Moderated

    Thanks for posting this, bjones8162.

     

    Are there currently stays that you are missing points for? I'm happy to help get this corrected. Just send me a direct message with your Rewards number and a way to reach you to get started.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Missing Stays Lately
      bjones8162 Platinum 1 Reviews
      Currently Being Moderated

      Thank you joshm     -  I already submitted my missing stay request online this morning and my previous one was resolved.  Just seemed odd I was having an issue lately, so I didn't know if there was something I could do better on my end with reservations/check in.   The most recent one was from a newly opened hotel, so maybe they are still getting up to speed?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Missing Stays Lately
        joshm Member
        Currently Being Moderated

        You got it, bjones8162!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing Stays Lately
    bejacob Platinum 38 Reviews
    Currently Being Moderated

    No problems with my account. Six stays at 6 different properties over the last week. All have posted correctly to my account. That's how it should be.

     

    I know I'd be upset if I had to request missing stays. I might shrug it off once or twice, but any more than that would be frustrating.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Missing Stays Lately
      joshm Member
      Currently Being Moderated

      That's what we like to hear, bejacob!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing Stays Lately
    bjones8162 Platinum 1 Reviews
    Currently Being Moderated

    So over a week (and 2 stays later), still no response.  I guess I will call customer service tomorrow but this is just ridiculously irritating to me.  Absolutely poor customer service.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Missing Stays Lately
      joshm Member
      Currently Being Moderated

      My apologies on the delay, bjones8162!

       

      I didn't want to jump back in until I received confirmation. Having said that, I've been informed that your account was credited.

       

      Let me know if this is not the case!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing Stays Lately
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    joshm,

     

    Come on. give bjones8162 some feedback here.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Missing Stays Lately
      bjones8162 Platinum 1 Reviews
      Currently Being Moderated

      not trying to single out Josh here - I did the online form with the hotel bill too.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Missing Stays Lately
        iahflyr Platinum 26 Reviews
        Currently Being Moderated

        I know you aren't, he is probably still skiing on Mt. Hood and won't come down until the snow melts.  Oh wait, it never melts on Mt. Hood!!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Missing Stays Lately
          joshm Member
          Currently Being Moderated

          HA!

           

          Thanks, IAHFLYR.

           

          Now, if only we could get ANY SNOW AT ALL over here!

           

          Also, I'm going to go watch your boys from Houston take on my Trailblazers. We'll see how it goes!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Missing Stays Lately
            iahflyr Platinum 26 Reviews
            Currently Being Moderated

            I'm certain it will be entertaining as the game here was a few months ago even though it turned into a rout.  The boys hung in there last night against the Hawks until late, almost got out of there with a win without The Beard.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Missing Stays Lately
              joshm Member
              Currently Being Moderated

              I agree. Should be a good one as the fight for third in the Western Conference heats up.

               

              It's pretty amazing how the Hawks are quietly killin' it in the East. We're all so busy hearing about how hot the Cavs are, and how the splash brothers of Golden State have brought huge success to the west, but nobody seems to be talking about how  the Hawks are playing really great team ball and have been consistently on point all season.

               

              I'm excited to see the beard on the court next week!

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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