36 Replies Latest reply: Mar 1, 2015 9:42 PM by john_thai RSS

what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier

kristibgm Platinum
Currently Being Moderated

I am now relizing this so-call top 3% of elite Marriott customers called Platinum  Premier MEANS .... NOTHING

the "special" phone number is USELESS.....it is NOT as though they give you ANY SPECIALS

there is NO difference of service from the main number to the "special number" so what is the point of it???

just today... I asked 3 different Courtyard staff, if they could extend my stay here at the rate I checked into BECAUSE OF THE HORRID WEATHER CONDITIONS that the DC area is going to endure, this week.  Got NOTHING... just quoted same ol' rate as ANY normal customer COMING here.... it was the so-call LOW rate from AAA.... What a INSULT that is!!!!!!.  SO NOW-- I have to check out in with weather conditions in the single digit and with the wind condition... outside is going to be in NEGATIVE -- BELOW ZERO tempature.  I use to be ONE of Marriott GREATEST CHEERLEADER but after tonight and other --- whatever.... answers from other Marriott hotels these last couple months..... aint happy  at all about it is t.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    john_thai Platinum 8 Reviews
    Currently Being Moderated

    Not sure what the complaint is, other than the phone.

     

    Did you get a special rate below the AAA rate when you first made the reservation? Any reason you don't still qualify for that rate? Or were you expecting additional discounts?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
      kristibgm Platinum
      Currently Being Moderated

      what is the PIONT of telling a Marriott customer they are Platinum Primer Customer - all it does is remind us OUR DEDICATION to Marriott but we already know that.  The phone number service is NO different, you get NO extra SPECIAL rates (even when the weather conditons are below freezing) and the last thing you want to do is go outside and hotel can NOT maintain the low rate you checked into for last 2 days.  How hard is that? Give a customer a FEW extra days at their hotel (especially when hardly anyone is staying here).  The best they can do IS JUST GIVE ME THE STANDARD AAA RATE which is $45.00 MORE a night than what I was paying. IS THIS THE SPECIAL TREATMENT of being a PLATINUM PRIMER MARRIOTT CUSTOMER?  WHAT IS THE POINT in having this so-call .... status? THERE IS NONE.... so just keep it 3 levels silver, gold and platinum, so in horrible situations like I am in... I won't get so upset... I am treated NO differently than the AVERAGE Marriott customers....

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
        foxglove Silver 3 Reviews
        Currently Being Moderated

        Perhaps a better way to view the situation is that Marriott treats all customers equally, regardless of badge color or presumed status. Maybe then it wouldn't feel like an insult to have been treated like "ANY normal," "AVERAGE" customer.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
        john_thai Platinum 8 Reviews
        Currently Being Moderated

        Trying to find a polite way to say this without being offensive. If your posts included more facts, less anger, and for God's sake FEWER CAPITALS it would be easier to respond to. You just seem to be ranting and not giving enough information for some of us to understand your problem.

         

        You make it sound like you simply didn't want to leave because it was cold and expected special treatment because of that. I suspect that's not what you're saying.

         

        Or is it?

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    jm1991 Gold 3 Reviews
    Currently Being Moderated

    though i agree they should have just kept it at 3 simple tiers, the tiers themselves dont guarantee you the same rate since they may be busier during those 2 extra days.They offered you the lowest rate they had and if you did not take it, i dont believe its their fault you are out in the cold. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
      barrpat Platinum 7 Reviews
      Currently Being Moderated

      Oh please, doesn't matter if they are busy or not; seems from the post they are empty! There should have been some allowance made for this PP in what reads to be a darn near empty hotel. Commonsense is needed sometimes, better an occupied room with a paying loyal guest, even at a discounted rate, than an empty room with no pay at all.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
      kristibgm Platinum
      Currently Being Moderated

      I went around the block to Towne Place Suites and they were a reasonable rate.  WAY BETTER room with a microwave

      there is NO humans staying in ANY hotel around in this area UNLESS they have to.... the weather is BITTER cold.

       

      I agree -- wouldn't it be better for the hotel to at least get SOME money for their rooms-- then NOTHING AT ALL. They even save funds on house-keeping, since I would not need it. I know the hotel industry is NOT easy business to run, but if you have a customer that SPENDS more time in hotel room, than anywhere else.... typically they are LOW maintenance.  I AGREE WITH Barrpat... THANKS!!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    mrlene4 Platinum 3 Reviews
    Currently Being Moderated

    Marriott Rewards Staff:   How about a clear and thorough posting on the Rewards website of what exactly PLATINUM PREMIER ELITE means and offers for 2015?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    jm1991 Gold 3 Reviews
    Currently Being Moderated

    although I for sure know front desk agents are able to adjust rates to a certain extent, It sometimes really depends on the kind of person you are and how you ask. If im getting the bad vibes then I would not do anything about it, and neither would management if they agreed. which brings me to this which is very much true.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
      kristibgm Platinum
      Currently Being Moderated

      WOW-- SOME people handle things maturely and others DO NOT.

       

      Clearly the point of my Post has BEEN lost somewhere. It's main point, is why create a higher level of Platinum Primer Customer Base, when NO one knows what it means or stands for.  I THANK the others that have COMMENTED and have NOTICED this as a "issue",  as well.

       

        I have been a Marriott Rewards member for YEARS and this is the FIRST time I have posted a comment or question on the Insider. If ya all want to check Trip Advisory or like a copy of the PAST THANK YOU letters I have sent to MANY, MANY Hotel Manager and General/Regional Mangers and Marriott Customer Care I would be HAPPY to do so.

       

      Joshm, I will NOW, send my further questions to you or go thru Marriott Customer Care.

      Thank You, Kristi

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
      barrpat Platinum 7 Reviews
      Currently Being Moderated

      Not necessary

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    joshm Member
    Currently Being Moderated

    Hello kristibgm,

     

    Thanks for taking the time to post to the forum. If there is something specific that you would like assistance with or would like an opportunity to discuss anything with a specialist, I would be happy to connect you to the team.

     

    Just send me a direct message with your Rewards number, contact information, and I can get the process started. Thanks again.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
      kristibgm Platinum
      Currently Being Moderated

      HOW do I send you a PRIVATE message? like I said-- this is the 1st TIME I have written on this forum... Thanks, Kristi

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
        foxglove Silver 3 Reviews
        Currently Being Moderated

        Hi, kristibgm. Hover your cursor over the name of the person you wish to send a direct message to. A small box will open with "Direct Message" as one of the links. Click on that and a dialogue box will open. Type in your message, click send, and that will go to only the recipient's inbox.

         

        The folks on this forum truly are helpful. A civil, non-ranting, mostly lower case, calm discussion will make you lots of friends here. And by the way, to direct a discussion post at (or tag) someone like I did at the beginning of this message, type an ampersand (@) then start typing the addressee's screen name. When it autofills with the correct name, click it and you've tagged that person. A notification will go to their inbox, letting them know that someone's directed a post to them or mentioned them in a post. I hope that helps.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    ks77 Gold 23 Reviews
    Currently Being Moderated

    joshm has offered to help you on this matter. Several other posters have answered your question effectively as well. FYI, throwing words in CAPS all over your posts isn't the most effective way to get your point across. Simply stating your issue or request will generate better results/responses.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
      barrpat Platinum 7 Reviews
      Currently Being Moderated

      Not like being late to a heaping on party, is it??

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
      kristibgm Platinum
      Currently Being Moderated

      ALL is GOOD with me!!

      CLEARLY I have caused a "riff" with everyone, and that WAS NOT MY INTENTIONS!!!

       

      I DO APPRECIATE the Marriott Customers that have noted/posted, the same feelings I had.

        Maybe my mistake is assuming that TRUELY wonderful Customer Service would "kick-in" in a "unusual" situation--- like me NOT being able to predict what the weather forcast will be. If you live in this area, you would have heard on the News last night that HORRID winds that come with our frigid LOW temperatures, DAMAGES to the human body  WITHIN 10 minutes.  I, of course UNDERSTAND that people that live in areas like California have NO idea, what I am attempting  to explain (I can say that for a FACT, because I have lived in California for MOST of my life and I WAS SPOILED and HAD NO CLUE on what East Coast people live in)

       

      PS-- on the comment that.... just coming off the street... you would NOT get a LOW rate, was NOT my situation, I had  already stayed 2 nights at that Courtyard. ALL I wanted to do is "ride out" these HORRIBLE storms that were coming thru-out the week here.   ALL WORKED OUT -- GREAT for me, I just went down the street to Towne Place Suites that had a more reasonable rate

      OOHHH--  just a FYI, I  noticed this morning is that the Courtyard LOWERED their typical Reward Points from 10,000 to 7,500 for the rest of this week.  So I guess, my prediction.... WAS CORRECT---there is a lower occupancy in hotels around here because of "mother nature".

       

      I STILL BELIEVE...... that the NICE jester that Marriott Corporation does in telling their DEDICATED Customers that they are NOW at a Platinum Primer Level ......

      MORE ENERGY NEEDS to go into educating staff, owners and management. This is NOT the hotel staff fault, Corporate Marriott NEEDS to take it more seriously.... in order for it  to be "effective" on what their purpose is

       

      I know I am "in the dark" on what it means

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    joshm Member
    Currently Being Moderated

    Just a friendly reminder everybody,

     

    Let's make sure we are considerate of one another when posting to the forum, and conversing in a way that is constructive and fruitful, while conveying language of respect and understanding to one another.

     

    If anyone has something they would like help with, don't hesitate to reach out to me or the rest of the team.

     

    Keep on Keepin' on (I may or may not have taken that from our man erc)!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    riki53 Gold
    Currently Being Moderated

    I get your frustration.  As a PP, yes, I do expect a better rate.  Just the other day I checked on the Marriott website, and the room was quoted a certain price.  I called that hotel directly, told them I was a PP, and they had me in the system as staying there 3 months ago...returning customer.  The hotel quoted me a price higher than what was on their website.  Am I looking for a free ride?  Absolutely not. But I guess I do expect a better rate than the web.  The only advantage of being Platinum is...hmmmm....nothing.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    doddsy69 Platinum 8 Reviews
    Currently Being Moderated

    the only benefit i see so far in being a platinum member is the extra points other than that there are no elite platinum  rates and like you already stated some of the offers are higher priced than the standard rates

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    Thanks for the information, foxglove -- I apologize to john_thai and anyone else who thought my comment was out of line.  I had not read the earlier posts.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: what exactly is the piont of telling a Marriott Customer they are NOW promoted to PLATINUM  Premier
    profchiara Alumni Steward Silver 3 Reviews
    Currently Being Moderated

    Thanks all!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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