I Recently stayed at the Coranado Marriott Resort and Spa in San Diego. The people in the room next to me had a few cigars going on the patio. Bit much so I complained. On check out they advised thier system was down and they could not print my bill. I checked out with the app. Bill normally comes within 24 hours. Never came. Called the hotel and they sent the bill. It had a $250 charge for smoking in the room. Called them back. Told them I was the one who complained. The attendant said they found ashes on the patio. Probably from the guy next door because I complained.
Anyone know how to fight this. The hotel seems immovable on this. Marriott Visa won't let me decline the charge.
I would contact the GM and also write a letter online. Then I would file a BBB complaint agains the hotel and write scathing reviews on yelp and trip advisor. Finally, I would ensure that that all the public reviews include the full names of everybody in the Marriott property who denied you.
Welcome to Marriott Rewards Insiders (MRI). I am tagging our Marriott liasions here (joshm, KatieC, lindseyh, and melissaerb ) to see if they might be able to put you in contact with someone who can assist you.
I encourage you to consider engaging with MRI as you plan future trips and share other travel tips you may have.
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Regarding your post, I'm going to pass it to our team and request that they reach out to you directly in order to discuss. Could you send me a direct message that includes your Rewards number and a way to reach you?